CS GP-App Support Associate - Palo Alto, United States - eTeam

Description

Remote for now

Technology Troubleshooting - The operations team is looking for a highly technical and resourceful candidate for a testing role on the Tech-Team.

Manage and execute forms of testing; including regression testing, end to end stage testing, performance testing, integration testing
Become a master of our Operations internal tools and processes; ability to summarize key points and tie back to user experience
Interface with multiple business stakeholders on test plans, test execution, and test reporting

Be able to obtain feedback from test participants on testing project completion and issues uncovered during the course of testing and adjust accordingly.

Assist in production issues once tested items are launched
Acquire an expert-level of understanding of our ingestion pipeline, from ingestion, integration to consumption, as well as our troubleshooting tools
Ability to diagnose issues and the persistence to see them through closure
Ability to effectively and clearly scope the projects/testing/issues.

Requirements
Ability to diagnose issues and the persistence to see them through closure
Ability to effectively and clearly scope the projects/testing/issues, define and communicate action items and goals
Bachelor's degree and 2 years equivalent work experience
Strong capability in end-to-end software/platform testing
Strong Excel/Google Docs skills and Gmail

Ability to run multiple on-going projects in a fast-paced environment and work on tight daily deadlines, while maintaining a high level of quantity and accuracy.

Excellent cross-functional communication and influencing skills; you are able to take technical concepts and explain them in non-technical terms
Strong interpersonal communication skills with the ability to facilitate productive discussions with cross-functional teams
Extremely organized; you can refer to past projects/issues quickly to help understand and troubleshoot new problems
Attention to detail, impeccable follow-through, and ability to see how the details fit into the big picture of a global product
Self-motivated; you're able to work independently on issues that come in and know when to reach out for help if necessary
Ability to work in a group with direct or cross functional colleagues
Naturally curious; you're innovative, extremely creative and constantly looking for ways to tweak and optimize processes
Comfortable working in a continually changing and dynamic environment.
Comfortable with ambiguity, decisive with ownership of issues

Nice to have
Experience performing Functional, System Integration, and UAT tests
Experience with the media ingestion system (XML, Clientlient, MEC)
Familiarity with TV and their app's services/features
Experience with bug/ticket tracking system
Technical writing background
Passionate about Movies and TV on media platform

Additional
Job Details:

• Application Remediation (P
• Advanced) |
• Engineering Technical Support (P
• Advanced)

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