- Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs).
- Assessing and fulfilling service requests promptly.
- Identifying potential underlying problems to help determine root causes and suggest improvements.
- Collaborating closely with internal IT functions and third-party suppliers to ensure successful outcomes.
- Proactively managing the application landscape to maintain availability, stability, and performance.
- As a member of the IT Service Desk team, you will be responsible for delivering a high-quality service to the business. This includes ensuring that incidents and service requests are addressed quickly and efficiently, in line with the agreed SLAs, while keeping the customer updated throughout the process.
- Proficient in desktop/laptop hardware, network configurations, and MS Office Suite.
- Experienced with Windows 10/11 and telephony technologies (VoIP, SIP).
- Familiar with Active Directory, Entra Admin Center (Azure), and Office 365.
- Knowledgeable in Autopilot, SCCM, and anti-virus/encryption technologies.
- Strong interest in LAN/WAN networking and skilled in hardware installation.
- Flexible to work outside core hours as needed.
- Committed to a customer-first support approach.
- Capable of clearly documenting technical concepts for customer understanding.
- Effective team player with individual initiative.
- Driven, detail-oriented, and skilled in managing customer expectations.
- Understanding of ITIL principles (ITIL v3) and experience in continuous service improvement.
- Knowledge of root cause analysis is a plus.
- Familiarity with the electricity industry is desirable.
- We are dedicated to providing excellent service to every customer, every time.
- We resolve incidents promptly and update the Service Desk system regularly upon resolution.
- We enhance service requests by following best practices and identifying improvement opportunities.
- We identify underlying issues to determine root causes and improve services.
- All assigned tasks are managed and completed on time.
- We support the team through mentoring and developing junior members, aiming to enhance knowledge within the Service Delivery function.
- We seek service improvement opportunities and collaborate with internal IT and third-party suppliers to achieve successful outcomes.
- We provide first-line support, including: Desktop, laptop, and mobile device support
- User management
- Software and hardware management
- As you help us to shape the future, we've shaped our rewards and benefits to help you thrive and support your lifestyle.
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As an IT Service Desk Analyst at Drax, · the purpose of this role is to provide outstanding customer service · to all users of the IT services that support Drax Group IT and align with the overall business goals. · You'll possess the following skills, abilities,and experience: Te ...
Simsboro1 day ago
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As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · Key Responsibilities:Ensuring that incidents are resolved efficiently ...
Simsboro $60,000 - $75,000 (USD) per year15 hours ago
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This role is for an IT Service Desk Analyst at Drax. The purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · The successful candidate will be responsible for delive ...
Grambling1 day ago
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As an , the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Grambling11 hours ago
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The role of the IT Service Desk Analyst is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agre ...
Arcadia1 day ago
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This role involves providing outstanding customer service as an IT Service Desk Analyst at Drax, ensuring incidents are resolved efficiently and collaborating closely with internal IT functions. · ...
Arcadia11 hours ago
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The Drax Group IT Service Desk Analyst provides outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · Key responsibilities include ensuring incidents are resolved efficiently in accordance with agreed ...
Ruston11 hours ago
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The purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Ruston1 day ago
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The purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals.Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs). · A ...
Quitman1 day ago
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We are dedicated to providing excellent service to every customer, every time. · We resolve incidents promptly and update the Service Desk system regularly upon resolution. · We enhance service requests by following best practices and identifying improvement opportunities. · ...
Summerfield1 day ago
-
As an IT Service Desk Analyst at Drax the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Choudrant1 day ago
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+Provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · +Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs). · Assessing and fulfilling se ...
Athens1 day ago
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The purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs). ...
Gibsland1 day ago
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The role of IT Service Desk Analyst at Drax involves providing outstanding customer service to users of the company's IT services. The analyst will be responsible for resolving incidents efficiently, assessing and fulfilling service requests promptly, and identifying potential un ...
Gibsland15 hours ago
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The purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Downsville1 day ago
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We are dedicated to providing excellent service to every customer, every time. · We resolve incidents promptly and update the Service Desk system regularly upon resolution. · We enhance service requests by following best practices and identifying improvement opportunities.Profici ...
Dubach1 day ago
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As an IT Service Desk Analyst at Drax, you will provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Downsville11 hours ago
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The purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Chatham1 day ago
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The role of IT Service Desk Analyst at Drax involves providing outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. The responsibilities include ensuring incidents are resolved efficiently in accordance ...
Eros11 hours ago
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The purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · ...
Jonesboro1 day ago
IT Service Desk Analyst - Simsboro - Drax Co
Description
IT Service Desk Analyst
Location: Monroe, LA
As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals.
Key Responsibilities
The responsibilities of the Service Desk team include:
About you
You'll possess the following skills, abilities, and
experience:
Technical Skills and Qualifications:
Work Ethic and Approach:
Additional Qualifications:
Key Accountabilities
Rewards and benefits
About Drax
Drax is at the forefront of transforming energy generation, supply, and usage. Our mission is to drive a zero-carbon, lower-cost energy future. By joining Drax, you'll be part of a team that's making a significant impact on our collective future.
Apply today to help Drax discover the talented individuals we need to drive this change. A career at Drax is more than just a job—it's a chance to make a difference.
Curious to learn more about us? We recommend you connect with us on LinkedIn for more insights.
The Drax Resourcing team will never use third-party apps to make job offers. The recruitment process with Drax will always include at least one face-to-face interview, either in person or via an online video call, as well as several phone conversations. Drax will never ask you to download apps to enter timesheet details or ask you to purchase your own IT equipment. If you have any concerns during your recruitment process or suspect something isn't right, please contact us via to verify the application or details of the person you have been speaking to.
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