IT Technician - Madison, United States - DaikyoNishikawa USA, Inc.

DaikyoNishikawa USA, Inc. Madison, United States

3 weeks ago

Description

Job Description

Job DescriptionThe IT technician is tasked with monitoring and maintaining computer systems and networks. The IT Technician coordinates with IT staff on both shifts to update and install systems, work on projects, and complete work orders within the IT ticketing system.

A successful IT Technician must have a thorough understanding of computer software, hardware, networking, and Manufacturing Execution Systems (MES). The ideal candidate will also have great troubleshooting abilities, attention to detail, and communication skills.

The overall goal is to maintain DNUS computer systems and networks, and to optimize the role of technology on business sustainability.

SPECIFIC RESPONSIBILITIES:

Take possession of Client/User/IT/Communication concerns.
Diagnose and troubleshoot manufacturing software and equipment.
Investigate computer issues for plant and office personnel.
Advance concerns to appropriate personnel when necessary.
Provide technical support for any plant and office personnel during shift hours.
Maintain inventory list of IT equipment.
Provide support for all communication systems including telephone lines, cellular phones, cabling, telecommunication billing, fax, copier and ordering of services and supplies.
Install and configure new systems and reallocate older systems.
Routinely update ticketing system on a regular basis.
Maintain effective security and virus protection systems for server and desktop computers.
Other tasks and responsibilities related to IT coverage for the company.
Work in both an office setting and production/manufacturing area with exposure to dust, noise, and varying temperatures.
Moderate levels of walking, standing, bending, and lifting when performing job duties in the production area. Office setting requires sitting and use of a computer terminal/workstation.
Address IT issues that interrupt production operations as overseen by both Operations/Production management staff and IT Manager.

EDUCATION/EXPERIENCE PREFERRED:

High School Diploma
Two-year degree or accredited certification in Computer Science or Information Technology preferred
Desire 2-3 years experience in IT-related work
Previous experience or working knowledge of NYSUS, SAP, or ERP (or equivalent ERP knowledge) is required
Ability to troubleshoot networking technologies, both hardware and software issues
Experience with DOS and other legacy applications
Proficient in MS Office applications: Word, Excel, and Access
Proficient in Spiceworks Ticketing system
Action oriented, high level of energy, and results oriented
Excellent diagnostic, analytical, and problem-solving skills
Oral and written communication skills
Comfortable in a diverse and fast-paced environment
Working knowledge of internet security and data privacy principles
Dependable and communicative work style

DNUS is committed to encouraging diversity and inclusion in the workplace. DNUS will not discriminate based on any protected class in it's hiring/onboarding/employment practices. Reasonable accommodations can be requested and will be considered as it relates to the essential functions of this job.

About DNUS, Inc.:

Daikyo Corporation was established in 1953 in Fuchu-cho, Aki-gun, Hiroshima-ken Japan. As a manufacturer of plastic products for automotive, machinery, electric appliance, vessels, and general household purposes. Today, DaikyoNishikawa (DNUS) Inc. established its first venture in the United States in 2019, primarily serving Mazda and Toyota automotive industry. DNUS, Inc. is a high-end technology and quality-driven automotive company. It is the policy of DNUS, Inc. to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.

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