Jobs

    Consumer Lending Service Advisor - Johnston, United States - Software Galaxy Systems

    Software Galaxy Systems
    Software Galaxy Systems Johnston, United States

    3 weeks ago

    Default job background
    Description

    Job Title : Consumer Lending Service Advisor /CSR / Customer Service

    Duration: 03 months (possibilities of extension)

    Location: Johnston RI 02919

    Shift: Monday - Friday 12:00pm - 8:30 pm

    Identify and respond to customer inquiries by actively listening in order to determine their needs. Provide accurate information to customers as it relates to credit decisions based on applications submitted.
    Accurately track all calls from applicants/customers and Merchant partner locations utilizing a tracker. All the while identifying and recording all customers' expressions of dissatisfaction in our system of record.
    Ensure daily work is completed according to policies and procedures and adhere to applicable state and federal requirements.
    Ensure daily work/follow-up work is completed according to policies and procedures and adhere to applicable state and federal requirements.
    Adhere to all Call Quality and Operational standards and expectations
    Assist with any additional duties required to meet the business line needs.


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