Customer Service Representative - Green Bay, United States - FlexStaff Careers

Description

Do you have a desire to provide exceptional customer service? This is a great opportunity for those with prior customer interaction experience or for those looking to gain customer service skills in a professional and supportive environment.

We have full-time positions available for first and second shifts. These openings have temp to hire potential Candidates must be willing to work every third Saturday. There is a $50 Saturday bonus

1st shift - 9am-6pm OR 10am-7pm $19.00/hour
2nd shift - 12PM-8PM or 2pm-10pm $20.00/hour


Job Responsibilities will include:
Respond to customer inquiries through multiple channels including telephone, e-mail, web chat in an award- winning Contact Center.
Provide extraordinary customer service to Associated Bank customers ensuring first contact resolution.
Deepen customer relationships by providing knowledgeable product and support advice.
Be a customer advocate while adhering to company policies, procedures and product guidelines.
Listen empathetically and respond to difficult customers calmly and with confidence.
Meet daily quality and productivity standards to ensure department goals are met.
Make a difference to customers by providing them with support and outcomes that benefit them.


Successful candidates:
Demonstrate a strong work ethic with creative problem-solving and decision-making skills
Like to thrive in a fast paced, results-driven environment
Are professional with a positive attitude

Are agile in a changing environment and be able to adjust ones approach to a situation, constraints or multiple demands.

Like to learn and navigate comfortably in an ever-changing technical systems environment.
Stay current on frequent policy, product and procedural changes impacting products and customers.
Prioritize and accomplish multiple tasks while effectively servicing customers in a timely manner.

Requirements:

1-2 years customer service, banking, retail, food service, insurance, telemarketing/sales experience
High School Diploma or equivalent

If you are interested, please call our office immediately for more information at apply online at or send your resume to

Flex-Staff is an Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.