- Manages daily operations of client inquires and requests, ensuring responses are accurate and timely and in accordance with service level agreements.
- Serves as the Deputy Program Manager, supporting the Program Manager in all aspects of program management, administration, quality assurance, leadership and operations.
- Manages the deployment of enterprise IT equipment, specialized support and enterprise provisioning.
- Provides guidance to staff in resolution of difficult client questions/problems in order to ensure accurate technical support information.
- Monitors client contacts with staff to ensure standards of quality are met.
- Directly addresses client dissatisfaction and analyzes causes to define strategy for implementing corrective action.
- Works with other departments to improve processes and quality of client interaction by reviewing customer satisfaction survey data and identifying areas for improvement.
- Implements and manages ITIL processes toward improved performance and automation.
- Selects and hires employees supporting End User Services.
- Trains and evaluates End User Services employees to enhance their performance, development, and work product.
- Addresses performance issues and makes recommendations for personnel actions.
- Motivates and rewards End User Services employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
- Oversees the operation and maintenance of ITSM Tool, and the modernization if mandated .
- Education: Bachelor's Degree
- Required Certification: ITIL Foundations, PMP Certification desired
- Security Clearance Level: TS/SCI Location: Omaha,
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holiday #ITCCCareers Work Requirements
-
Data Analyst with Security Clearance
3 weeks ago
MITRE Corporation Offutt AFB, United StatesWhy choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges-and we're committed to the long-term well-being of our employees. MITRE is different from mos ...
-
Cybersecurity Manager with Security Clearance
3 weeks ago
General Dynamics Information Technology Offutt AFB, United StatesREQ#: RQ140646 Requisition Type: Regular Your Impact Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense's mission to keep our country safe and secure. Job Description Transform technology into oppor ...
-
Network Engineer with Security Clearance
3 weeks ago
Booz Allen Hamilton Offutt AFB, United StatesJob Number: R Network Engineer The Opportunity: A well-designed network is critical to move data and enable Strategic Command (STRATCOM) and the other Combatant Commands to achieve their missions, but how can an organization make sure their network will fit their current and evol ...
-
Data Scientist with Security Clearance
3 weeks ago
Booz Allen Hamilton Offutt AFB, United StatesJob Number: R Data Scientist · The Opportunity: As a data scientist, you're excited at the prospect of unlocking the secrets held by a data set, and you're fascinated by the possibilities presented by IoT, machine learning, and artificial intelligence. In an increasingly connecte ...
-
Cybersecurity Manager with Security Clearance
3 weeks ago
General Dynamics Information Technology Offutt AFB, United StatesREQ#: RQ140646 Requisition Type: Regular Your Impact Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense's mission to keep our country safe and secure. Job Description Transform technology into oppor ...
-
Cybersecurity Manager with Security Clearance
3 weeks ago
General Dynamics Information Technology Offutt AFB, United StatesREQ#: RQ140646 Requisition Type: Regular Your Impact Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense's mission to keep our country safe and secure. Job Description Transform technology into oppor ...
-
General Dynamics Information Technology Offutt AFB, United StatesREQ#: RQ174274 Requisition Type: Regular Your Impact Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense's mission to keep our country safe and secure. Job Description Transform technology into oppor ...
-
Regional Task Lead with Security Clearance
3 weeks ago
Booz Allen Hamilton Offutt AFB, United StatesJob Number: R Regional Task Lead · The Opportunity: As an expert in defense missions, your unique background inspires you to thi nk bigger, push further, and ask questions others don't. We need your extensive industry knowledge and advisory skills to guide teams as they solve som ...
-
General Dynamics Information Technology Offutt AFB, United StatesREQ#: RQ174274 Requisition Type: Regular Your Impact Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense's mission to keep our country safe and secure. Job Description Transform technology into oppor ...
-
Senior Data Scientist with Security Clearance
3 weeks ago
Peraton Offutt AFB, United States Full timeAbout Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deli ...
-
Project Manager
3 weeks ago
Peraton Offutt AFB, United StatesAbout Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deli ...
-
Principal Cyber Security Analyst
3 weeks ago
SAIC Career Site OFFUTT AFB, United StatesDescription · SAIC is seeking a Principal Cyber Security Analyst to serve as NC3 Cybersecurity Analysts providing subject matter expertise as the focal point for all cybersecurity and Assessment and Authorization (A&A) activities supporting the Nuclear Command, Control, and Comm ...
-
Virtualization and Storage Administrator
3 weeks ago
General Dynamics Information Technology Offutt AFB, United States Paid WorkReq ID: RQ174671 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: Top Secret/SCI · Job Family: Systems Administration · Skills: · Design,Sever Virtualization,Storage Management · Certifications: · CompTIA - Security+ CE - CompTIA · Experience: · 2 + years ...
-
Senior Network Administrator
3 weeks ago
General Dynamics Information Technology Offutt AFB, United States Paid WorkReq ID: RQ174669 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: Top Secret/SCI · Job Family: Network Administration · Skills: · Network Services,Network Technologies,Network Technology · Certifications: · CompTIA - Security+ CE - CompTIA · Experience: · ...
-
Senior UNIX Engineer
3 weeks ago
General Dynamics Information Technology Offutt AFB, United States Paid WorkReq ID: RQ174673 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: Top Secret/SCI · Job Family: Systems Engineering · Skills: · Complex Systems,Unix,Unix Systems · Certifications: · CompTIA - Security+ CE - CompTIA · Experience: · 7 + years of related exper ...
-
Software Database Engineer
2 weeks ago
SAIC Career Site OFFUTT AFB, United StatesDescription · SAIC has an opportunity for a Software / Database Engineer at Offutt AFB, NE or Fort Meade, MD providing support to the Nuclear Command, Control, and Communications (NC3) Enterprise Center (NEC) Systems Engineering & Integration (SE&I) Division. · Duties Include: · ...
-
Software System Engineer
1 week ago
SAIC Career Site OFFUTT AFB, United StatesDescription · SAIC is seeking candidates to support United States Strategic Command (USSTRATCOM) J56 for a Software Systems Engineer position. The primary focus will include: · running, updating and writing new scripts/programs to update data · configuring data for users/plann ...
-
Cybersecurity Manager
2 weeks ago
General Dynamics Information Technology Offutt AFB, United StatesTransform technology into opportunity as a Cybersecurity Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate · Job D ...
-
Systems Administrator
3 weeks ago
General Dynamics Information Technology Offutt AFB, United StatesREQ#: RQ174556 Requisition Type: Regular Your Impact Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Job Description Transform technology into opportunity as a S ...
-
Systems Administrator
3 weeks ago
General Dynamics Information Technology Offutt AFB, United StatesREQ#: RQ174552 Requisition Type: Regular Your Impact Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Job Description Transform technology into opportunity as a S ...
IT Customer Services Manager with Security Clearance - Offutt AFB, United States - General Dynamics Information Technology
Description
REQ#:
RQ172989
Requisition Type:
Pipeline Your Impact Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense's mission to keep our country safe and secure. Job Description Transform technology into opportunity as an End User Provisioning and Deputy Program Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
Job Description:
WHAT YOU'LL NEED TO SUCCEED:
NE GDIT IS YOUR PLACE:
* 401K with company match
cls-1{fill:
none;stroke:
#5b6670;stroke-miterlimit:10;stroke-width:2px} Years of Experience 9 + years of related experience * may vary based on technical training, certification(s), or degree
cls-2{fill:
none;stroke:
#5b6670;stroke-miterlimit:10;stroke-width:2px} Certification Project Management Professional (PMP) - Project Management Institute (PMI) Travel Required Less than 10%
cls-3{fill:
none;stroke:
#5d666f;stroke-miterlimit:10} Citizenship U.S. Citizenship Required Salary and Benefit Information The likely salary range for this position is $80,226 - $133,973. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. About Our Work We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
