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Network Administrator - Southlake, United States - Randstad
Description
job summary:
The Junior Network Administrator is the primary point of contact for client's internal business and technology customers.
The position participates in monitoring of network alerts, technical support on routine production issues and Incident ticket administration.
The role ensures production systems environment operate reliably and efficiently.
location:
Southlake, Texas
job type:
Contract
salary:
$ per hour
work hours: 8am to 5pm
education:
Bachelors
responsibilities:
Provide 2nd level network support on technical escalations from the IT Service Desk.
Manage company VPN Incidents, track, and provide updates to stakeholders.
Manage company Incidents for Branch network circuits and Telecom vendor escalations.
Monitor MoogSoft alerts/situations, triage, record Incidents and participate in service recovery events.
Manage Remedy Incident queues with strategic prioritization of Incidents within established SLAs and MTTRs.
Evaluate issues and escalate to senior technicians, engineers, and/or the vendor as appropriate.
Provide immediate support on production issues with focus on immediate restoration.
Advocate for business client facing teams on issues requiring support and awareness. Collaborate with Engineers and Service Desk on items requiring training and knowledge management.
Complete work assignments based on department priorities and system criticality.
Identify continuous service delivery opportunities to improve IT service readiness.
Identify and contribute improvement opportunities that align with services enabling business success.
Facilitate conference calls for daily market open system preparation, coordinating system issues and directing teams to join ongoing technical calls
qualifications:
Experience level:
Experienced
Minimum 2 years of experience
Education:
Bachelors
skills:
Network Security
Equal Opportunity Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.
In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
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