Branch Manager - Skokie, United States - Great Lakes Credit Union

Description

Job Type

Full-time

Description

Great Lakes Credit Union is Hiring GREAT people for our GREAT team

Do you enjoy customer interaction and relationship building?

WE WANT YOU ON OUR TEAM

The primary purpose of our Branch Manager is to assist Great Lakes Credit Union to live out our vision, "To be the members' trusted financial partner".

As a Branch Manager, you will be responsible for ensuring the branch provides exceptional service to both internal and external members, in alignment with our Service Promise. A key component of this service is ensuring all team members identify the financial needs of the members and recommend appropriate products and services. In this role, you are responsible for developing a positive working environment for the branch's Member Specialists, which would include training and developing staff to be able to effectively meet or exceed their goals. Additionally, you would represent Great Lakes Credit Union within the community to enhance and expand the brand awareness.

As a Branch Manager you will:

• Direct operations and sales of the branch, and support and promote a sales and service driven culture.
• Achieve, and helps staff to achieve individual, branch, and Credit Union goals.
• Ensure that the Branch Manual is followed, understood, and referenced when necessary.
• Ensure that Sr Management is informed of problematic situations in a timely manner.
• Ensure Branch opens for daily operations and is balanced and secured each business day.
• Ensure security and maintenance of Branch assets including property, equipment, records, cash, and negotiable instruments and maintains accurate records
• Exercise discretion and independent judgment in interpreting policies and procedures, making exceptions as required. Resolves member complaints, tactfully explaining specific policies and procedures
• Participate in community activities, e.g. Chamber of Commerce and other local community organizations.
• Hold periodic staff meetings with assigned personnel to discuss areas needing improvement, changes in procedures, new developments, provides direction and to present general information.
• Maintain favorable relations with outside vendors
• Comply with federal and state regulations and internal controls and expectations in compliance with GLCU's policies and procedures.
• Exercise discretion/ independent judgment in interpreting policies/procedures; makes decisions/exceptions.
• Perform duties of a Financial Service Advisor and Teller as required.
• Participate on project teams as necessary.
• Participate with planning, developing, and implementing training sessions
• Assist the Regional Manager with mergers.
• Assist with day-to-day questions and situations for other managers.
• Demonstrate Leadership skills in meetings, situations, and decision-making.

• 3 to 5 years of previous lending experience with a proven performance record.
• A 2-year college degree, or completion of a specialized study or training.
• Proven leadership skills.
• Demonstrated excellent customer service and communication skills.
• A passion for helping and supporting others.
• A high degree of accuracy and attention to detail.
• Proficient with computer applications and systems, including Microsoft Word, Excel, and Outlook.
• Ability to multi-task and handle sensitive financial information.