Concierge - Honolulu, United States - The Kahala Hotel and Resort

The Kahala Hotel and Resort Honolulu, United States

2 weeks ago

Description

Pay Range ( $25.13 / hourly compensation)

The Concierge's primary responsibility is to ensure that the personalized service is delivered to guests while focusing on the highest quality services and value according to the specific nature of the request.

He/she must ensure that all requests are followed up on promptly and professionally in order to consistently exceed the guests' expectations and provide the luxury service.

Additional duties and responsibilities may be assigned as needed.

Position Requirements
Must be highly organized, detail-oriented and have the ability to multi-task

Maintain emails in both general mailbox and individual mailbox and respond to email inquiries in a timely manner

Respond to the hotel's text messaging system immediately upon receipt of inquiry

Exceed guests' expectations and anticipate guests' needs

Provide prompt, professional and courteous service to patrons and guests, in a personalized and refined manner

Continually deliver and maintain the high service standards required for the daily operation

Assist the guests with a multitude of individual inquiries in a timely and professional manner

Arranging services to include but limited to (i.e. car rental, taxi reservations, lost luggage, restaurant reservations, flight arrangements and confirmations)

Ensures proper ordering and delivering of guest amenities which may often include utilizing outside vendors

Maintain up-to-date inventory of brochures and collateral for guests

Clear communication must be maintained in order to provide seamless services

Handling dining reservations in Open Table for house guests and patrons

Be a primary contact link for all Concierge related requests

Assist with any foreign language translations if needed

Proactively promoting revenue generating outlets and amenities on board and encourage Guests to attend on board events and activities

Research upcoming events and always be knowledgeable of local attractions and interests, modes of transportation, suggested restaurants

Liaise with other Concierge and Clefs d'Or members in our various ports of call to offer the best suggestions and services to our residents and guests

Ability to work various shifts and flexible schedules

Must possess the ability to work with/communicate clearly and assist other departments as required in handling guests' concerns, keeping colleagues and the Front Office Management team well-informed

Develop and maintain a positive working relationship with all partners and vendors

Possess a friendly, courteous and professional manner in all dealings will guests, patrons and other employees

Continued growth and knowledge is expected by staying abreast of trends and sharing information with the team

Ensure compliance with the grooming and uniform standards of the company

Knowledgeable of, and actively support the goals of the department as well as the company as a whole to ensure high quality and consistent uncompromised service

Ensure his/her duties are carried out in accordance with company policies, hotel standards and Clefs d'Or standards

Additional Duties and Responsibilities:
Reports all suspicious persons or activities and hazardous conditions to the Security Department.

Assists other departments whenever possible

While attending any Dining/Familiarization invitations, professional conduct is expected as you are a representative of the hotel

Education and Training Requirements:
High School Diploma or General Education Diploma preferred

Previous hospitality industry strongly preferred

Previous customer service experience required

Strong knowledge of the island to assist guests with their inquiries is an essential requirement of this position. Previous experience in a similar position is preferred

Organizational Skill Requirements

Must possess strength in professionalism, ability to work in a fast paced environment, multitasking while remaining calm displaying a high level of patience

Attention to detail

Ability to work independently, following verbal and written instructions, procedures and SOPs

Ability to prioritize work

Thorough knowledge of local places, points of interests, shopping areas, restaurants, theatres, and special events

Ability to produce accurate directions

Communication Requirements:
Ability to effectively communicate both verbally and in writing especially when corresponding via email

Ability to express clearly and accurately with professionalism when dealing with guests, vendors and business partners

Ability to maintain clear and open communication within hotel departments and divisions

Ability to network with colleagues at other hotel properties and develop positive relationships within the Concierge profession

Physical Requirements:
Ability to stand a minimum of 8 hours a day

Other

Physical Requirements:
Ability to move throughout the work area while performing the essential job functions which may include bicycle rental assistance

Other Requirements:
Must maintain a neat, clean and well groomed appearance as outlined in the employee handbook.

Ability to work varying shifts and maintain attendance in accordance with the hotel's attendance policy.

Ability to comply with hotel rules and regulations including policies regarding safety and grooming standards.

Additional Information:

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position.

Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.

Management has the right to make additions and changes to this job description.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Full-Time/Part-Time
Full-Time

Shift
Various Shifts

Position
Concierge

Number of Openings
1

Exempt/Non-Exempt
Non-Exempt

Req Number

CON

EOE Statement
We are an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

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