Sr ITIL Knowledge Manager - Fort Belvoir - Career Listings

    Career Listings
    Career Listings Fort Belvoir

    4 days ago

    Description

    Sr ITIL Knowledge Manager

    We are seeking an experienced Senior ITIL Network Knowledge Manager to join our team. The ideal candidate will ensure the quality, accuracy, and effectiveness of our network knowledge management processes in alignment with ITIL4 best practices.

    Key Responsibilities:

    • Develop and implement ITIL-based knowledge management processes for service desk and IT operations
    • Enforce quality standards for knowledge articles and documentation
    • Maintain knowledge articles within ServiceNow

    Main Goals:

    1. Capture, validate, organize knowledge effectively

    We offer competitive benefits including 401(k) matching , dental insurance health insurance paid time off profit sharing training & development tuition assistance vision insurance . We value continuous learning enabling employees to grow professionally . Our services support a DOD customer on Fort Belvoir VA requiring collaboration with operations engineering teams staff training ongoing improvement compliance updates system maintenance employee growth


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