- 4 years customer support experience.
Product Support Associate - Louisville, United States - TransUnion
Description
Product Support Associate page is loadedProduct Support Associate
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locations
Louisville, Kentucky
GreenWood Village, Colorado
Chicago, Illinois
Reston, Virginia
Crum Lynne, Pennsylvania
time type
Full time
posted on
Posted Yesterday
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What We'll Bring:
This is a dynamic position supporting data carriers to support all order processing and support in the wholesale business space.
What You'll Bring:
Ability to work in fast paced environment using analytical and problem-solving skills to support our customers.
Customer Service Focused with high attention to details
Self-Motivated and curious
Time Management and ability to prioritize work effectively
Excellent oral and written communication skills
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Impact You'll Make:
Learn to navigate multiple systems that establish data services, and other internal systems to process different order types.
Learn to write orders for various ASR order types and activity.
Resolve rejects and work with the wholesalers to ensure smooth order completion.
Update and respond to emails as it pertains to ordering with downstream and upstream teams.
Maintain quality assurance, other key performance indications, or regulatory service level agreements by working orders timely and accurately.
Daily communication and interaction with different telephone carriers.
Maintain and update internal documentation in a centralized/shared location.
Must be able to identify system issues and troubleshoot on the fly to provide more information for appropriate internal/external teams.
Must be able to effectively prioritize workload, handling multiple priorities simultaneously and possess exceptional follow-up and problem resolution skills.Must be available for on-call rotation.
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Benefits:
TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion's Employee Resource Groups.
As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
Pay Scale Information:
The salary range for this position is $38, $62, *The salary range for this position reflects the general range of compensation for this job and does not include our bonus incentive(s).
At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, industry knowledge, as well as the scope and responsibilities of the position, and market considerations.
TransUnion's Internal Job Title:
Rep I, Customer Support Operations
TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace.
We do this with a Tru picture of each person:
an actionable view of consumers, stewarded with care.
Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics.
As a result, consumers and businesses can transact with confidence and achieve great things.We call this Information for Good — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.
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