Merchant Care - Sioux Falls - Spherion

Description

Spherion Sioux Falls is seeking an experienced Collections Agent to join a local Merchant Support Team.

This role is ideal for professionals who excel in a fast-paced environment that blends customer service, collections, and strategic problem-solving.

As a Merchant Support Associate, you will play a key role in investigating, negotiating, and resolving delinquent merchant accounts. This position offers unlimited earning potential, with a competitive base salary and performance-based incentives.

Pay:
$20/hour with unlimited incentives


Responsibilities:

• Interpret and apply company agreements to investigate, document, and resolve merchant compliance issues
• Analyze complex financial data to assess account status and determine appropriate actions
• Utilize skip tracing and online research tools to locate delinquent merchants
• Engage with merchants to understand payment issues, review agreement terms, and negotiate solutions
• Contact merchants via mail, email, text, and phone to solicit payments or resolve contract breaches
• Establish and approve payment arrangements based on financial assessment, following department policies
• Secure alternative payment methods, including wire transfers, certified funds, and credit card transactions
• Maintain accurate records of all merchant interactions and relevant documentation
• Digitally organize and store internal and external documents related to merchant accounts

Working hours: 8:00 AM - 5:00 PM

Skills:
See below

Education:
High School

Experience:
1-4 years

Qualifications:

• B2B collections experience in commercial lending
• Strong negotiation and skip tracing skills
• Professional, articulate phone demeanor with the ability to stay calm and diplomatic under pressure
• Excellent written and verbal communication skills
• Proficiency in MS Word, Excel, and standard office equipment
• Strong attention to detail with the ability to identify and correct errors efficiently

To be considered, please apply online at
If you have any questions please contact Tiarra Kayl at

Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.

Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

In addition, Spherion offers a comprehensive benefits package, including:

medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

key responsibilities

• Interpret and apply company agreements to investigate, document, and resolve merchant compliance issues
• Analyze complex financial data to assess account status and determine appropriate actions
• Utilize skip tracing and online research tools to locate delinquent merchants
• Engage with merchants to understand payment issues, review agreement terms, and negotiate solutions
• Contact merchants via mail, email, text, and phone to solicit payments or resolve contract breaches
• Establish and approve payment arrangements based on financial assessment, following department policies
• Secure alternative payment methods, including wire transfers, certified funds, and credit card transactions
• Maintain accurate records of all merchant interactions and relevant documentation
• Digitally organize and store internal and external documents related to merchant accounts

experience
1-4 years
skills
See below
qualifications

• B2B collections experience in commercial lending
• Strong negotiation and skip tracing skills
• Professional, articulate phone demeanor with the ability to stay calm and diplomatic under pressure
• Excellent written and verbal communication skills
• Proficiency in MS Word, Excel, and standard office equipment
• Strong attention to detail with the ability to identify and correct errors efficiently

education
High School