Concierge/Porter/Doorperson - New York
1 day ago
Job description
ResponsibilitiesT o learn more about Related click here:
Join Our Team
At Related Management, we believe the front desk sets the tone for the entire building.
As a Concierge and Porter, you'll be the first impression for residents and guests, offering service that's polished, warm, and reliable.
If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.
What You'll Do:
Resident & Guest Services
Greet residents and guests with professionalism and warmth
Announce visitors and manage deliveries with care
Keep the lobby calm, clean, and inviting
Support leasing tours and resident events with a polished front desk presence
Conduct lobby checks for lighting, music, scent, and overall atmosphere
Security & Access Control
Monitor building camera systems and logs
Track vendor and contractor activity and follow access procedures
Respond to safety or privacy concerns calmly and appropriately
Package & Amenity Management
Log and organize packages and deliveries using digital tools
Track service requests and amenity bookings
Support the package room and inventory systems
Manage visitor logs and help maintain accurate resident preferences
Move-In & Move-Out Support
Prepare elevators and common areas for scheduled moves
Notify the Resident Manager of unscheduled move-ins/outs
Ensure smooth transitions with clear communication
Leasing & Visitor Assistance
Welcome prospective residents and alert the leasing team
Share branded materials and collect contact information
Maintain a composed and helpful presence
Grounds & Common Areas
Sweep sidewalks, terraces, lobbies, and hallways
Empty trash and recycling bins throughout the building
Respond quickly to spills, weather-related messes, or other safety hazards
Cleaning & Detailing
Clean and polish floors, glass, mirrors, brass, and woodwork
Deep clean as needed (carpet cleaning, grout scrubbing, waxing floors)
Maintain the laundry room, fitness center, and management offices
Report any damage or safety issues to the Resident Manager
Building Maintenance Support
Clean stairwells, service areas, and the compactor room
Change light bulbs and help prepare units for new residents
Use building systems to log tasks and report ongoing issues
Compensation:
$ / hourly (Full Union Rate)
Benefits:
Local 32 BJ Benefits
Schedule
Sunday and Monday: 12pm - 8:30pm (Doorperson)
Tuesday:
OFF
Wednesday: 11pm - 7:30am (Concierge)
Thursday and Friday: 11pm - 7:30am (Porter)
Saturday:
OFF
Qualifications
What You Bring:
A passion for excellent service and a composed, professional attitude
Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
1-2 years prior janitor, cleaner, or porter experience
Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
Ability to lift to 50 lbs and stand for long periods
Light maintenance knowledge is a plus
High school diploma or equivalent
Why You'll Love It Here:
You'll be part of a company that values treating both our residents and team members with respect, appreciation, and care.
Overview
Build Your Career with Related Management Company
A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C.
We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.
At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.
We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.
For details on our hiring policies and privacy practices, visit our Privacy Policy .
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