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Florham Park

    Patient Services Rep - Florham Park, United States - RWJBarnabas Health

    RWJBarnabas Health
    RWJBarnabas Health Florham Park, United States

    1 week ago

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    Description
    Patient Services Rep

    Req #:

    Category:
    Billing/Collections/Registration


    Status:
    Full-Time


    Shift:
    Day


    Facility:
    Barnabas Health Medical Group


    Department:
    Assoc in Internal Med


    Location:
    AIIM-Florham Park/Sterling,
    248 COLUMBIA TURNPIKE, FLORHAM PARK, NJ 07980

    Required hours/shift for the position, including weekend and evening requirements: 40 hours per week
    Mon-Fri 9am-5:30pm - Alternating Saturdays 9am-3pm,
    Will have adjusted weekday hours to accommodate Saturday coverage

    JOB SUMMARY:


    The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations.

    PSRs prepare for patient visits, triage practice calls, schedules patient appointments, and performs routine clerical tasks. The PSR acts as a practice ambassador contributing to overall patient experience, safety, and privacy.

    Duties/Responsibilities:
    Performs patient check-in and check-out functions
    Answers routine questions in person and over the telephone
    Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail
    Creates and maintains health record information, files and organizes as needed
    Coordinates with insurance providers and handles pre-authorizations and certifications as necessary

    Location of office:
    Associates In Internal Medicine Florham Park/Stirling 222 Columbia Tpke,Florham Park, NJ 07932 &1072 Valley Road Stirling, NJ 07980

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    Duties, responsibilities and activities may change at any time with or without notice.

    REQUIREMENTS/QUALIFICATIONS:
    High School Diploma or GED required

    Excellent customer service skillset, able to navigate office front desk while multitasking answering phones, patients, handle referrals, greet patients and have a friendly, welcoming persona.

    Relevant experience and/or training, or equivalent combination of education and experience
    Previous medical receptionist experience or background in general office, preferred
    Demonstrates a clear understanding of the importance of patient satisfaction and safety
    Strong oral and written communications skills
    Attention to accuracy and detail
    Able to multitask and work under pressure
    Ability to work independently and in a team environment
    Knowledge of medical terminology and electronic medical record (EMR) systems preferred
    We offer a great work environment, competitive rates and excellent benefits, including:
    Medical/Dental/Vision plans
    401 (k)
    Vacation/Personal/Holiday/Sick Time Off
    Short & Long Term Disability
    Basic Life & Accidental Death Insurance
    Tuition Reimbursement
    Health Care/Dependent Care Flexible Spending Accounts
    RWJBarnabas Health is an Equal Opportunity Employer
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