IT Support Specialist - Dickinson, United States - Ndenergyservices

Description

The IT Support Specialist will be responsible for providing technical assistance and support to end-users, resolving computer-related issues, and ensuring the smooth operation of computer systems, software, and hardware.

This role will also involve user management across systems, Microsoft 365 administration, SharePoint administration, and asset management.

Essential Duties & Responsibilities

Provide technical support and assistance to end-users via various communication channels, including in-person, phone, email, or remote tools

Provides status and completion updates to end-users via phones, e-mail or in-person communication

Ensure that employees' work stations can successfully connect to networks and provides initial training in facilities and applications.

Diagnose and resolve hardware, software, and network issues in a timely and efficient manner

Install, configure, and maintain computer systems, software applications, and peripherals

Assist with network installations, including firewalls, routers, switches, and access points

Perform Microsoft 365 administration tasks, including user account management, security configurations, and license management

Administer SharePoint sites, including user access, permissions, and content management

Ensure accurate user management across systems, including account creation, modification, and termination

Manage the asset inventory of technology items, including computers, laptops, tablets, and other hardware

Assist in maintaining camera systems and other security-related equipment

Determines, escalates, and works to correct major technology issues with help desk or 3rd party vendors

Collaborate with vendors and assist with research and procurement of technology equipment and software

Provide hands-on support and administration for operation-driven technology systems, ensuring operational efficiency

Participate in continuing education courses/training to assist or enhance the customization and adaptation of existing programs to meet user's requirements

Required Skills

Must be detail-oriented with excellent organizational and time management skills

Must be flexible to changes in assignments to assist the department in accomplishing shared objectives and goals

Must have ability to communicate with employees and various business contacts in a professional and courteous manner

Must have the ability to work independently and in a team environment to accomplish shared objectives and goals

Must have ability to maintain confidentiality and exercise discretion with sensitive business and employee information.

Must be willing to travel

Must be able to lift 60 lbs. and handle physical demanding work

Must pass a Pre-Employment Drug & Alcohol screening and participate in random testing pool

Must pass a background check and motor vehicle record check

Must maintain a valid driver's license and clean driving record to drive a company vehicle, when necessary

Must have reliable transportation to and from work

Qualifications

The requirements listed in this job description are representative of the knowledge, skill, and/or ability required and must be met by an individual to successfully perform the essential functions of this job.

Work Environment

This job operates within a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position working Monday through Friday, 8:00 AM to 4:30 PM. This position may require occasional evening and weekend and on-call work as job duties demand.

Licenses & Certifications

Valid Driver's License

Education & Experience

Associate or Bacherlor's degree in Information Technology, Computer Science or related field

1-2 years of previous information technology, preferred

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