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    Key Holder - Newport, United States - Fatface Corporation

    Fatface Corporation
    Fatface Corporation Newport, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Role Overview:

    You put the customer at the heart of everything that you do, as the face of our business,

    greeting and serving our customers in a friendly, enthusiastic and professional manner. You

    are genuinely attentive and interested in our customers' needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible. You are a natural leader who enjoys training and motivating your team to exceed our goals and targets.

    Equality and inclusion are not an aspiration but the standard. We promote and drive equality

    within our workforce to ignite an inclusive foundation for us all to build from and truly

    connect with our customers, colleagues and communities alike. You play a key part in

    creating an environment free from prejudice, racism, sexism, harassment, bullying and any

    other form of marginalization in our workplaces.

    Who are we?

    For over 30 years, we have travelled, we have laughed, we have grown. We believe life is for living

    and having more fun with those we love. Our purpose is to bring style and positivity to our

    Customers' lives through the clothes we make, the things we do and the values we have. We

    are Made for Life.

    Role Resposibilities

    • Always provide exceptional service utilizing your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales
    • Resolving all customer issues effectively at store level in a timely and positive manner
    • Efficient and attentive service at the tills – processing POS (point of sale transactions) and thanking customers
    • Building loyalty and 'Customers for Life' through email capture at the POS
    • Ability to delegate and demonstrate tasks to team members alongside the day to day running of the store
    • Understand the commercial aspects of the retail business e.g., reading reports, analysing data and making decisions
    • Ensure the stores is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping and seasonal launches or sale set ups.
    • Safeguard the business through ensuring full compliance of policy, procedure, loss prevention and health & safety in the absence of management
    • Keeping up to date with company product, activity and promotions and implementing changes when required


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