Customer Support Technician - Tallahassee, United States - SGS Technologie

SGS Technologie Tallahassee, United States

2 weeks ago

Technology / Internet

Description

Job Title: Customer Support Technician

Location: Tallahassee, FL

Contract: 12+ months

Responsibilities:

Service Desk queue and resolves support tickets as assigned.
work performed and resolution(s).
analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork.
high level of customer service by providing status and information to the customer.
service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner.
advanced troubleshooting to determine cause of problem.
configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame.
with staff on issues outside their areas of responsibility as needed.
hardware and software technical training and professional development for other Technicians as needed or assigned.
support and troubleshooting for networked devices with other Technicians as needed or assigned.
coordinates, and/or participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc.
support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned.
on statewide teams, both internal and external to the Office of Information Technology (OIT).
facts to facilitate the team's decision-making process and to achieve the team's goals.
information and receives feedback from other OIT staff as appropriate.
and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc.
service calls and repairs for warranty and non-warranty items.
records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs.
maintains, and supports specialized software applications as assigned.
evaluates, and promotes research and testing of assigned special applications including both hardware and software.
Audio Visual (AV) and Video Conference (VC) support as assigned.
with reserving, setting up, and troubleshooting of AV and VC equipment.
in multiple teams as a team member

Education

Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience

Must have 2 to 4 years of IT experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/ troubleshooting skills.

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