Courtesy Posting: Associate Ombudsman – Client Services Analyst, Office of Colorado's Child Protection Ombudsman - Denver, United States - Colorado Judicial Branch

Description

The Office of Colorado's Child Protection Ombudsman (CPO) was established to improve the child protection system by serving as a resource to citizens, employing a complaint process for citizens to voice their concerns about child protective services and by making recommendations to the Governor's Office, Colorado State Legislature, and other stakeholders for system improvements.

The CPO is housed within the Colorado Judicial Branch and is independent from other agencies within the child protection system. CPO employees serve at the pleasure of the Ombudsman.

The agency has 12 full-time employees with diverse backgrounds and experience. This position sits within the seven-person Client Services Team and reports to the Director of Client Services and the Ombudsman. CPO employees serve at the pleasure of the Ombudsman.

STATEMENT OF DUTIES

We are looking for a person who values public services and has a strong desire to help meet the needs of CPO clients. The qualified applicant must be passionate about providing quality customer service to all clients and serving as a leader in the child protection community. The CPO aims to provide every client with education, information, and resources during each interaction they have with this agency. This position requires a person who is an excellent communicator, meaning they can effectively give oral and written reports, and prepare clear and concise documentation. A team-oriented mindset is crucial for this position, as well as the ability to embrace diversity and build and maintain quality professional relationships. The person who fills this position must be organized, utilize effective time management skills, and understand the importance of deadlines. Honesty, reliability, and the ability to keep commitments to colleagues and clients are vital aspects of the position. This position requires someone who can seek effective solutions to help resolve concerns and issues in a timely manner.