IT Desktop Support Technician - Houston, United States - ChaseSource

Description

Job Description

Job Description Job description The primary purpose of this position is to (1) Provide Desktop & Server Administration support to Houston, Cy-fair, Conroe, Texas City, Richmond, Liberty, Beaumont, Denver, and other offices and employees of the law firm.

Responsibilities:
Provide Prompt & Professional Technical Support to End Users
Setup New Employees – Computer, Access Cards, Phone, Applications, etc.
Troubleshoot & Diagnose Technical & Connection Issues Related to Desktops & Peripherals
Install, Upgrade and Troubleshoot Desktop Operating System & Applications
Maintain & Manage Desktops – Wipe, Refresh, Re-Image Desktop PC's
Maintain & Manage Network Printer Fleet – Troubleshoot, Escalate to Vendor
Resolve Basic Issues with all LGBS Mission Critical Applications
Advise on Software or Hardware Upgrades
Troubleshoot Basic Voice and Connectivity Issues with Phones
Ensure Firms' IT Security Posture is Maintained at all Times
Maintain Excellent Documentation on IT Processes and Procedures
Cross train on mailroom application and act as backup for mail processing
Act as backup for routine mailroom runs
Work on other IT related projects
Be willing to learn Powershell Scripting & other automation tools
Be able and willing to cross train and backup staff in the Mail room and File room.
Be willing to take on expanded roles with server management, etc.
Be able and willing to travel to remote offices, as needed
Be willing to work after hours and on weekends if and when needed


Qualifications:
Must have valid driver's license
Excellent time management skills; punctual; excellent attendance
Proven Work Experience as a Desktop Support Technician
Advanced Knowledge of Computer Hardware, Chipsets, Memory Modules & Peripherals
Knowledge of Modern Operating Systems, Software Applications & Remote Access Systems
Communication - ability to understand issues & relay resolutions to end users
Ability to work in high-volume, fast paced environment
Ability to lift a minimum of 50 lbs.
Computer Science or Information Technology related Associate or Bachelor's Degree
IT certifications relevant to Desktop Support & Server Management
Keeping up with the rapidly advancing technologies and relevant certifications
Ability to handle incoming tickets in a timely manner
Provide end users with regular updates on escalated issues
Follow escalated issues to full resolution
Ability to maintain safe and professional work environment
Ensures IT assets are in good working condition
Keeps IT skillset current
Maintains security conscious practices related to use of firm IT resources
Excellent attendance & Punctuality (supervised employees)
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Company Description Staffing company hiring for contract, contract to hire, and direct hire.

Company Description

Staffing company hiring for contract, contract to hire, and direct hire.
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