- Ability to interact effectively, and in a supportive manner with persons of all backgrounds
- Sustain excellent patient interactions using clear communication and problem-solving skills
- Assess walk-in traffic for potential emergencies
- Check-in patients at the front desk in preparation for their appointment with a provider and scan all documents into the patient's chart
- Assist patients with completion of pre-registration forms, ensuring all items are signed, and medical records are distributed
- Informs patients of costs of care being provided. Collect all fees and apply to patients' chart
- Collect and record copayments and outstanding balances, and balance cash drawer daily
- Cover medical records and prior authorizations when needed
- Communicate efficiently to back-office staff regarding needs of patients
- Maintain confidentiality of sensitive patient information at all times
- Answer the phone in a professional manner and follow procedures for routing calls
- Ensure reception area and waiting rooms are clean. Regularly sanitize counters, surfaces, and reception area items
- Perform other duties as assigned
- Education: High school graduate or equivalent is required.
- Certificate/License: None.
- Experience: A minimum of one (1) year of customer service experience is required.
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Patient Service Representative - Eugene - Community Care Partners
Description
Patient Service Representative
The Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre-admission, admission, transfer, and discharge activities. The ideal candidate is energetic, flexible, has a positive attitude and above all else, has a passion for patient care. Individuals in this role collect and validate patient insurance information, identification, prepares registration forms, and collects fees as required to coordinate activities for patients to receive care.
Essential Functions and Responsibilities:
Requirements and Qualifications:
Community Care Partners is an Equal Opportunity Employer (EEO).
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Service Representative
Full time Only for registered members Eugene
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Patient Services Representative
Only for registered members Eugene, OR - United States - Eugene OR
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Customer Service Representative
Full time Only for registered members Eugene
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Customer Service Representative
Only for registered members Eugene, OR
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Patient Service Representative
Only for registered members Eugene, OR, USA
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Customer Service Representative
Only for registered members Eugene
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Customer Service Representative
OTHER Only for registered members Eugene
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Customer Service Representative
Only for registered members Eugene, Oregon
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Customer Service Representative
Only for registered members Eugene
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Route Service Representative
Only for registered members Eugene
-
Customer Service Representative
Only for registered members Eugene, OR
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Route Service Representative
Only for registered members Eugene
-
Service Sales Representative
Only for registered members Eugene
-
Customer Service Representative
Only for registered members Eugene, OR
-
Route Service Representative
Only for registered members Eugene
-
Customer Service Representative
Only for registered members Eugene
-
Customer Service Representative
Only for registered members Eugene
-
Customer Service Representative
Full time Only for registered members Eugene
-
Customer Service Representative
Only for registered members Eugene
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Customer Service Representative
Only for registered members Eugene, OR, USA
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Customer Service Representative
Only for registered members Eugene