Service Coordinator - California, United States - Stealth Monitoring, Inc.

Stealth Monitoring, Inc. California, United States

3 weeks ago

Description

Position Summary

The Service coordinator position is responsible for managing repair tickets, coordinating with technicians and subcontractors, remote troubleshooting and assistance, recording information accurately and follow up with customers regarding the resolution of the repair ticket.

A successful candidate will have experience quoting service repairs, dispatching technicians, multi-tasking, working under pressure and handling upset clients.

Duties & Responsibilities

Work with Service Manager to coordinate the activities of the Service department.
Serve as the liaison between Service, Sales, and the customer.
Troubleshoot and resolve service issues and concerns
Dispatch techs and contractors to customer locations
Regularly monitor reports on open service issues and ensure resolution
Schedule technicians
Initiate and follow up on quotes for customers
This position has additional duties; special projects may be assigned

Keys to Success

Strong customer service skills
Strong personal accountability
Strong written and verbal communication; organizational and problem-solving skills
Detail oriented
Team oriented
Must multi-task well
MS Office
Ability to meet strict deadlines in a fast-paced environment
Work well under pressure and ability to meet tight deadlines

Ad-Hoc Work

Perform other duties as assigned from time to time including, but not limited to, the monitoring of fixed and mobile sites

Qualifications

High School Diploma
Knowledge of access control/alarm equipment, sound and communication, CCTV systems (analog and IP), computer network systems
Network troubleshooting experience required.

Core Competencies

At least 2 years of experience in networking, IP schemes, WAN/LAN design.
Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
Oral/Written communication—the individual communicates clearly and persuasively in positive or negative situations and demonstrates group presentation skills; presents numerical data effectively and is able to read and interpret written information.
Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

Working Conditions

Office Environment

Benefits Information

Stealth Monitoring offers great benefits such as:

Medical Insurance
HSA (Health Savings Account)
FSA (Flexible Spending Account)
Dental
Vision
Life Insurance
401K Plan
PTO (Vacation, Sick, Bereavement, Go 2 Days)
And more

Stealth Monitoring does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, family care status, veteran status, marital status, sexual orientation, gender identity or gender expression, or any other consideration made unlawful by federal, state, or local laws.

#SM

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