- Manages and assists with telehealth services and home monitoring system requiring patient interaction via phone.
- Enters patient information, referral and insurance information into the EMR (Electronic Medical Record) per call center processes. Referrals may include Home Health Care Services for nursing, physical, occupational and speech therapy, home health aides, social work, and respiratory therapy.
- Receives referrals and coordinates the day-today scheduling of resources/visits to meet physician orders.
- Functions as a resource to internal and external referral services and providers in the community.
- Schedules visits per established processes. Ensures clinician schedules have all pertinent visit and patient details.
- Ensures flow of patient information and documentation is complete, accurate and directed to appropriate area promptly.
- Assists in covering clinician schedules due to sick calls and other unexpected changes with staff. Also provides back-up coverage to other schedulers within the department.
- Coordinates patient supply needs and documents in the EMR.
- Serves as a patient advocate when needed.
- Adheres to applicable federal/state regulations and all MVHS policies.
Education/Experience Requirements
REQUIRED QUALIFICATIONS:
- Licensed and currently registered to practice as a LPN in New York State, with minimum of two years' experience working as a practical nurse, preferably in an acute care setting.
- Ability to effectively communicate with patients/families/referral sources & Insurances.
- Strong working knowledge of Home Care Services (VNA/Senior Network Health (SNH)) and community resources (i.e.; MOW, Life Line, etc.).
- Strong organizational and time management skills.
- Computer literacy with proficiency in the Microsoft Office Suite, including but not limited to data entry, retrieval, and report generation.
Licensure/Certification Requirements
- Licensed and currently registered to practice as a LPN in New York State
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