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Langhorne

    Parts Manager - Langhorne, United States - Stars & Stripes Harley-Davidson

    Stars & Stripes Harley-Davidson
    Stars & Stripes Harley-Davidson Langhorne, United States

    3 weeks ago

    Stars & Stripes Harley-Davidson background
    Description

    Job Description

    Job Description

    Job Title: Parts Manager

    Department: Parts

    Supervisor: General Manager

    Summary Description

    Manage employees and operations of the Parts & Accessories department. Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking and other duties to promote efficient functioning of department. Identify correct part numbers specific to a motorcycle. Resolve difficult customer problems in a courteous and professional manner.

    Duties and Responsibilities

    • Set-up and maintain a smooth running, efficient P&A department.
    • Ensure P&A personnel are well trained and available when needed.
    • Ensure the needs of the service department are being met.
    • Review all stock orders to ensure a fast moving balanced inventory of Parts & Accessories.
    • Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio along with an accurate inventory.
    • Assist/coach/train staff when needed.
    • Supervise and maintain an accurate up-to-date inventory management and control system (Open to Buy).
    • Become familiar and efficient with all phases of the computer system required for service & parts management
    • Establish procedures for ordering, receiving, logging into inventory, displaying, and selling all merchandise.
    • Ensure employees keep a clean and orderly department.
    • Generate and review Inventory and OTB reports.
    • Knows the competitions' prices, selection, customer service + promotions.
    • Recruit and hire staff based on composite statistics.
    • Employ sound management practices to ensure parts department contributes acceptable levels of gross and net profit.
    • Maximize return on investment of parts inventory.
    • Grow the volume of P&A sales.
    • Maintain budgeted revenue and expense objectives.
    • Develop advertising and promotional campaigns for merchandise.
    • Provide reports to Dealer Principal or General Manager, as requested.
    • Develop monthly and annual objectives for the department in collaboration with General Manager.
    • Attend training sessions to keep current with P&A merchandising and inventory control issues. (P.A.C.E., HDU, etc.).
    • Plan and execute "exceptional" promotions to bring both "new and existing" customers into the dealership on a regular basis.
    • Perform other related duties as assigned or requested.

    Supervisory Responsibilities

    • Establish departmental work schedule, balancing the workloads of all employees with the needs of the department.
    • Set policies and procedures for P&A department.
    • Establish daily job assignments for sales staff as directed in the Daily Huddle and or jobs, which you determine to be appropriate and necessary.
    • Evaluate and council department employees and maintain records of all employee performance reviews.
    • Evaluate employee performance and keep General Manager aware of any issues, both positive and negative.
    • Assist General Manager with recruiting, interviewing, hiring, and terminating employees.
    • Provide training for all P&A employees (seminars; workshops; P&A sales, inventory mgmt., etc.).

    Qualifications & Job Requirements

    • Strong leadership skills.
    • Strong sales and sales management skills.
    • Experience with retail sales and inventory management.
    • Previous experience in developing and coaching a high performance sales team.
    • Prefer knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
    • Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn.
    • Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
    • Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
    • High School Diploma or equivalent degree or greater required.

    Physical Demands

    • Requires the use of both hands.
    • Frequently required to bend, climb, stoop, crouch, reach, and lift 50lbs of material.
    • Requires standing and/or walking for extended periods of time.
      • Requires the ability to balance and push an 800+lb motorcycle.

    Working Conditions

    • The noise level in the work environment is usually loud.
    • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
    • Occasionally exposed to exhaust fumes or other airborne particles.
    • Frequently works near moving mechanical parts.
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