L2 Helpdesk/Service Desk Support Engineer - San Antonio, United States - Tekfortune Inc

Description

Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries.

In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work.

To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.

Role:

Location:

Duration:

Required Skills:

Job Description:

• IT helpdesk (Service desk support, ITIL certification)
• ccept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis weeks per year: Monday 10pm - Thursday 6am; Friday 10pm - Monday 6am)
• 1+ years PC support experience, 6+ months call center support
• 1+ years of experience supporting PC operating systems including Windows 7 and Windows 10

1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones
6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) - ability to create, edit, save, and send
effective communication, efficient call handling

For more information and other jobs available please contact our recruitment team at To view all the jobs available in the USA and Asia please visit our website at