- Primary point of contact for customers via phone calls, email inquiries and chats to troubleshoot product issues, replace parts, register products for warranty and order new products
- Detailed and immediate documentation of all customer service inquiries
- Demonstrate in-depth product knowledge for end-users as well as internal employee inquiries
- Thoughtful follow up with customers to strengthen consumer relationships
- Other duties, as assigned
- HS diploma or GED required
- Excellent communication skills, written and verbal
- Microsoft Office skills
- Phone etiquette
- ERP experience preferred
- Bilingual (Spanish), pay differential
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Part Time Customer Support Representative - Hyde Park, United States - Blackstone Products
Description
Do you ever wish you could be grilling every day? Do you love the sizzle of grease on a well-seasoned griddle? Do you feel the need to connect with the All-American outdoor cooking way of life? If so, then Blackstone is the place for you At Blackstone you will be part of a team that was born to revolutionize outdoor cooking. You will be exploring, innovating, and bringing a wide range of smokin' hot BBQ products to the eager outdoor cooking enthusiasts of the world Blackstone believes in helping people create an experience with food that brings family and friends together.
In person position - no remote work - up to 29 hours/week
Starting Pay: $16/hour
Essential Functions:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, activities, and reporting may change at any time with or without notice.