- Local, federal, and state regulations, utility rules, and procedures.
- Customer service terminology, grammar and bookkeeping methods.
- Maintaining and updating account information.
- Researching and verifying property ownership information.
- Operating automated office equipment and software.
- Collaborating with team members to reach common goals.
- Providing excellent customer service.
- Interpret billing information provided on customer accounts.
- Apply appropriate procedures as needed.
- Assist the Section Manager with assigned tasks.
- May prepare reports for staff related to assigned projects.
- Some clerical assignments such as scanning or filing.
- Performs other related job duties as assigned.
- Currently enrolled toward a degree from an accredited college or university or on a leave of absence from an accredited educational institution.
- Experience with basic computer software, including Microsoft Word, Excel, and Outlook.
- Some experience with customer services.
- Some experience with administrative matters.
- Some experience with utility service problems.
- Ability to communicate effectively, both orally and in writing.
- Ability to analyze moderately complex assignments.
Utilities Intern - Clearwater, United States - Pinellas County FL
Description
Utilities Intern (Business & Customer Services)
Classification Title: Management Intern, C55
Location: 14 S. Fort Harrison Ave., Clearwater, FL
Schedule: Monday – Friday, 8:00 a.m. – 5:00 p.m.
If you are seeking a challenging role in an innovative team environment and would like the exposure, experience, and development to launch a successful career with Pinellas County Government, then keep reading
Pinellas County Utilities is seeking a full-time (40 hours/week) Summer for the Business & Customer Services Division. Pinellas County Government is a top choice employer in the Tampa Bay Region.
The intern will gain knowledge and experience in:
Our ideal candidate will be self-motivated with strong written, verbal, and interpersonal communication skills. Additionally, this candidate shows knowledge, experience, and/or interest in billing procedures, account research, and governmental roles and responsibilities.
Essential Tasks
Position Specific Requirements
Highly Desirable
Knowledge, Skills and Abilities