No more applications are being accepted for this job
- Uses a work management system to track incidents and requests and escalate them to appropriate IT personnel. Monitors accuracy of incidents before closure and generates system reports.
- Uses remote support software to assist customers with computer/software issues and requests.
- Coordinates the setup/termination of IT services for new/past employees.
- Performs email administration duties in Office 365.
- Monitors IT security reports and responds to security incidents.
- Alerts IT management to trends in requests and inquiries.
- Assists in preparing reports, presentations, and other documents.
- Assists visitors of IT facility and receives deliveries.
- Provides facility support for meeting and training rooms; reports facility issues.
- Occasionally travels to other City sites to install new computer hardware or troubleshoot issues.
- Other duties to provide direct or indirect service to the citizens may be assigned.
- When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.
- Employees in full-time positions are eligible for the following benefits:
- Medical, dental, and vision coverage
- Retirement through the Virginia Retirement System (VRS); the City pays 20.96% and employees pay 5% of base pay (pre-tax) towards their VRS benefit
- Life insurance at no cost to the employee
- Optional benefits such as 457 deferred compensation, Roth IRA, flexible spending accounts, etc.
- Eligibility for parental leave and tuition assistance
- Paid Time Off
- Employees in hourly and part-time positions may be eligible for benefits depending on the position Employees of the City of Lynchburg may also be eligible for the Public Service Loan Forgiveness Program for federal student loans
- Yes
- No
- I do not currently possess a Virginia Driver's License
- Agree to provide record within 2 weeks of application date
- Do not agree (I understand I will no longer be considered for this position if I disagree.)
- Not applicable (I have not had an Out-of-State Driver's License during the past 3 years.
IT Support Technician I - Lynchburg, United States - City of Lynchburg, VA
Description
Salary : $35, $64,896.00 AnnuallyLocation : Lynchburg, VA
Job Type: Full-time
Job Number: 03196
Department: Information Technology
Opening Date: 04/04/2024
Closing Date: 5/5/2024 11:59 PM Eastern
Description
This entry-level position at the Information Technology (IT) department's Service Desk performs extensive customer service duties for users of IT services; provides first-level technical support; enters requests and incidents into a work management system; and performs a variety of administrative support duties within the IT department. Position includes paid training and opportunities for advancement.
Essential Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties to provide direct or indirect service to the citizens may be assigned.
This position has no supervisory responsibilities.
Minimum Education and Experience Required
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
Associate degree in information technology, computer science, or related field or 1 year experience working in a technical support position; or equivalent combination of education and experience. Must possess strong customer service and communication skills.
Additional Requirements
Comptia A+ certification preferred
Possession of valid driver's license issued by the Commonwealth of Virginia and acceptable driving record according to City criteria.
Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.
The City offers an array of benefits combined with direct salary/wages in order to establish a total compensation package that supports the City's goals of attracting, rewarding, and retaining employees who are both representatives of the community and are also able to deliver exceptional services.
Additional information about City benefits can be found on our and in the
01
List any other relevant computer certifications you possess.
02
List any relevant web-based or classroom hardware or software training you have completed.
03
Describe any experience that you have with computer-based work management systems.
04
Describe your experience providing customer service that may be relevant to this position.
05
If you have any experience dealing with customers of varying technical skills, please provide details.
06
Describe why you are interested in this position and how it fits with your career goals.
07
This position requires a valid driver's license and acceptable driving record history. I certify that I have read the DMV Record Release Notice, and give the City of Lynchburg permission to obtain my Virginia Driving Record.
If you answered in the above question that you currently possess a Virginia Driver's License, please provide your License Number.
09
(Current Out-of-State applicants and applicants who have had an Out-of-State Drivers License at any time in the last 3 years): I agree to provide, WITHIN 2 WEEKS OF MY APPLICATION, a copy of my driving record from that state where I am currently licensed or have been licensed within the past 3 years. I will contact Human Resources within 2 weeks if I am unable to obtain my out of state driving record in that time. I understand that my application may not be considered for this position until I submit my out of state driving record.You can email this information to , or fax to or mail this information to Human Resources, 900 Church Street, Lynchburg VA Include the name of the position for which you are applying. If you have a driving record less than 30 days old you can upload as an attachment to your application.