Client Services • Full-time VP, Client Services - Los Angeles, CA, United States - Los Angeles Community College District

Description

The VPSS serves as the Chief Student Services Officer (CSSO) and student support leader of the college.

Reporting to the college President and serving as a member of the Senior Staff, the VPSS provides leadership and direction for all Student Services and equity programs, including oversight of planning and budgeting, selection of staff, and accountability for assigned categorical programs.

The VPSS plans, organizes, and directs LAVC's comprehensive student services program, which includes counseling, admissions and records, Veterans program, Umoja Black Scholars, Dream Resource Center, Rainbow Pride Center, Student Life, outreach, student government, financial aid, EOPS, CalWORKs, student grievance, disciplinary process, Services for Students with Disabilities, career and transfer center, and more.

The VPSS provides direct supervision for all student services administrators and champions the vision, mission, and goals of the college and Student Services.

The VPSS works with Senior Staff members to lead and support the planning and implementation of collegewide programs and initiatives.

The VPSS supports a campus environment that is welcoming, nurturing, and one where all students and employees matter, as well as being a strong advocate for students.

The VPSS works collaboratively with the College's diverse stakeholders to develop and implement innovative approaches to provide a student-centered learning environment focused on removing institutional barriers to student access and success, and closing achievement gaps.

One (1) year of formal training, internship, or leadership experience reasonably related to the administrator's assignment;

~ A sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students and staff.

A medical certificate indicating fitness to engage in administrative work is required for new employees at the applicant's expense after selection and before employment.

Pursuant to LACCD Board of Trustee's Policy 2900, all students and employees must be fully vaccinated or have an approved exemption.

LACCD employees are required to provide their vaccination status in compliance with the LACCD Board of Trustees' policy.

Newly hired employees will be required to provide their vaccination status prior to starting a position or, at the latest, by their position start date.

Administers a comprehensive student services program and its related departments. Directs and coordinates all operational activities related to Student Services.

~ This includes the continuous improvement and development of outreach/school relations, financial aid, orientation, assessment, admissions, counseling, student health and student life programs, transfer, and career attainment services.

~ Works collegially with faculty, staff, and students in an environment of participatory governance to increase student success and close achievement gaps.

~ Directs and oversees a complex student services budget, requiring coordination of categorical and district funds.

~ Maintains compliance with Federal, State and local regulations, including District policies and procedures and insures submission of timely reports. Evaluates and recommends revision of policies and procedures.

~ Provides leadership for the development and revision of institutional and Student Services plans, including the development of short and long-term goals.

~ Provides leadership and oversight of student services program development, review, and viability; and student service area outcomes assessment. Assesses student services needs and implements appropriate student support programs in concert with Academic Affairs to ensure continuous quality improvement.

~ Oversees a systematic, equitable process for the selection, supervision and evaluation of student services staff.

~ Encourages professional excellence among the staff and promotes an organizational culture of customer service, innovation, and quality services. Develops and coordinates in-service training and staff development for student services staff, academic, and classified personnel to provide excellent customer service.

~ Serves as college liaison with the District Office and other District and Statewide educational institutions, on matters relating to the College's student services program and information systems.

~ coordinates and facilitates the resolution of student, instructor, and staff conflicts, complaints, and grievances.

~ Write grants, proposals, recommendations, contracts, reports and correspondence.

~ Ensures that collective bargaining agreements are followed within Student Services.

~ Coordinates student services technologies.

~ Five years of increasingly responsible higher education management experience in development, organization, and administration in the student services areas, preferably at a community college.

~ Excellent communication skills and experience in working with a population (faculty, staff, students, and community members) of diverse ethnic, linguistic, and socioeconomic backgrounds.

~ The Los Angeles Community College District determines placement on the pay scale depending on verified education and experience. The district provides an excellent benefits package including medical, vision, dental, and life insurance to the employee and eligible dependents. See LACCD's Health Benefits website for more information.


FILING AN APPLICATION:

To be considered for the position, applicants will be required to file the application using web-based software to create an applicant profile account, allowing application documents to be saved and uploaded as attachments.

All materials submitted become the property of LACCD. All degrees must be granted by an accredited college or university in the United States.

Transcripts from foreign institutions must be submitted with an approved evaluation of equivalency from a foreign evaluation service approved by the:
California Commission on Teacher Credentialing. Uploaded as an "Other Document".

Administrative and Vocational positions require verification of experience on letterhead stationery; must show inclusive dates of assignments, state if full-time or part-time, and indicate duties.

If part-time, the number of paid hours worked per week, semester or year must be included. Uploaded as an "Other Document".
All applications that meet the minimum qualifications will be reviewed by the selection committee. If you have questions regarding the application process, please contact Tom Aduwo at .If you have questions regarding the position, please contact Matthew Jordan, Vice President, Academic Affairs, at


AMERICANS WITH DISABILITIES ACT:

Individuals protected by the Americans with Disabilities Act (ADA) may request an accommodation in the selection/interview process with at least three business days' prior notice.

For more information, please visit LACCD's ADA Compliance website.


EQUAL EMPLOYMENT OPPORTUNITY POLICY:

The policy of the Los Angeles Community College District is to implement equal opportunity to all qualified candidates for employment without regard to race, color, national origin, ancestry, religion, creed, sex, pregnancy, age, disability, marital status, medical condition (cancer related), sexual orientation, or veteran status (LACCD Board Rule and Title IX, Section 504 – Employer).

Positive action will be taken to ensure that this policy is followed in all personnel practices including recruitment, hiring, placement, upgrading, transfer, demotion, and treatment during employment, rate of pay or other forms of compensation, selection for training, layoff, or termination.

A vigorous equal employment opportunity program will be maintained to ensure a diverse work force and to achieve expected representation of qualified members of underrepresented groups through the implementation of specific result-oriented plans and procedures.

Los Angeles Community College District is an Equal Opportunity Employer.
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