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    Associate Client Relations Manager - Clearwater, United States - Soft Computer

    Soft Computer
    Soft Computer Clearwater, United States

    2 weeks ago

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    Description

    POSITION SUMMARY:
    The Associate Client Relations Manager is responsible for providing more detailed follow-up for the Client Relations Managers. They will have more direct client contact.

    This position works under limited direction for CRM's and will provide in office back-up support for the CRM's during the CRM client site visits.


    DUTIES AND RESPONSIBILITIES:

    • Run standard reports as directed by leadership for the Client Relations department.
    • Contact clients on tasks in waiting status.
    • Acquire status updates on issues escalated to other departments from the CRM site visits and phone contacts.
    • Enter TMS actions as required by the clients CRM.
    • Escalate client issues to Manager and/or Director as needed.
    • Comply with all approved procedures, directives and guidelines.
    • Perform other duties as assigned.

    JOB SPECIFICATIONS:

    Education Required:
    Associate Degree preferably in a Healthcare related field, Computer Science or Business.


    Experience Required:
    College graduate with previous experience at handling customer issues related to service or managing customer service issues highly desirable. Proficient in the use of PC Windows and MS Office. Knowledge in use of Outlook. Common business math. Common business writing.


    Skills Required:

    • Analytical and problem solving ability.
    • Ability to work independently.
    • Ability to collaborate with other team members.
    • Excellent communications skills (oral and written).
    • Excellent interpersonal skills.
    • Ability to work effectively under stress.
    • Good keyboard/typing abilities.
    • Excellent teaching and presentation skills.
    • Develop the technical skills needed to advance to CRM.
    • Attend all required training offered by SCC and add to LMS.

    Travel Required:
    None.


    Physical Demands:


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position the employee is regularly required to talk and hear verbal communication. The employee is frequently required to sit, and regularly required to stand and walk.

    Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

    Moderate to extensive keyboard activity is required. Some lifting (up to twenty pounds) may be required.


    Work Environment:


    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Environmental conditions are somewhat variable, but generally acceptable in temperature, ventilation, and lighting with CRT exposure.
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