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Cedar Falls

    Customer Service Representative Weekends - Cedar Falls, United States - Planet Fitness - PF Baseline Fitness

    Planet Fitness - PF Baseline Fitness
    Planet Fitness - PF Baseline Fitness Cedar Falls, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionJob Summary


    The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This position is for weekends 6:30a - noon or noon-7:30p as well as a few fill in hours during the week if available. Up to 15 hours per week.

    Essential Duties and Responsibilities
    • Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.
    • Handle all front desk related activities including:
      • Answer phones in a friendly manner and assist callers with a variety of questions.
      • Check members into the system.
      • New member sign-up.
      • Take prospective members on tours.
    • Facilitate needed updates to members accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
    • Assist in maintaining the neatness and cleanliness of the club.
    Qualifications/Requirements
    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude
    • Punctuality and reliability is a must.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • Must be 18 years of age or older.
    Physical Demands
    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occasionally lift up to 50 lbs.
    • Will occasionally encounter toxic chemicals during shift.
    Other
    • Employee Recognition Program
    • Advancement Opportunities
    Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
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