Technical Support Specialist - Scottsdale, United States - BASIS Science

Description

BASIS is currently seeking applicants for a Technical Support Specialist in the Phoenix Metro AreaThe Technical Support Specialists primary role is to provide help desk operations and to ensure that end users are receiving the appropriate assistance for all technology needs.

This includes all help desk requests and resolutions.

The person in this position needs to have an entry level knowledge of systems administration, customer service and strong desktop support experience and expertise.

PRIMARY RESPONSIBILITIES:

Serves as a help desk tier 1 and 2 engineer to support desktops, laptops, tablets and smartphonesOffice 365 AdministrationOutlook and Lync 2013 configurationMaintains system processes related to file and system backupsSupporting a wide variety of network and software applications (firewall, web filter, corporate managed virus protection.)Maintain Active Directory user and computer accountsMaintains computer and mobile device updates/patchesMaintain telephony equipment including VOIP and analog servicesRecommends hardware, software and consumables for purchase.

Maintain updated and accurate inventory listsMaintain and create documentation of IT processesKEY COMPETENCIESKnowledge and understanding of BASIS organizationAttention to detail and strong organization and communication skills.

Analytical with strong problem solving skillsAbility to interpret a variety of instructions in written or verbal formEDUCATION AND EXPERIENCE REQUIREMENTSRequired:
Technical or Associates degree; experience can be considered in place of degree1-2 years in an IT Help Desk environment

Computer Skills:
Office 365 Suite, SharePoint, MDT, Active Directory, DHCP, Network Printers, Windows 10.

Preferred:
Additional

Job Information:

Benefits and Salary:Salary for this position is competitive and dependent on education and experienceBASIS Ed offers a comprehensive benefits package, including but not limited to: Employer paid medical and dental insuranceVision insurancePTOAbility to add dependents401k with partial match that grows over timeNotice of Non-Discrimination: In accordance with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Title II of the Americans with Disabilities Act of 1990, the Boy Scouts of America Equal Access Act and applicable state law, BASIS* does not discriminate on the basis of actual or perceived race, color, religion, national origin, sex, age, disability, gender identity or expression, or any other classification protected by law in any of its business activities, including its educational programs and activities which comply fully with the requirements of state and federal law and Title IX.

The following person has been designated to handle inquiries regarding BASIS non-discrimination policies: Beverly Traver, Compliance and Equity Investigator, BASIS Educational Group, LLC., 7975 N.

Hayden Rd, Scottsdale, AZ 85258, *As used in this policy, the term 'BASIS' refers to:

BASIS Educational Group, LLC, BASIS Charter Schools, Inc., BTX Schools, Inc., BDC, A Public School, Inc., BBR Schools, Inc., and all affiliated entities.

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