Senior Business Analyst - Chicago - Servio Consulting, LLC

    Servio Consulting, LLC
    Servio Consulting, LLC Chicago

    10 hours ago

    Technology / Internet
    Description

    Job Title: Senior Business Analyst 1 

    The statements below are intended to describe the general nature and level of work being performed by the person assigned to the position.  They are not intended to be an exhaustive list of responsibilities, functions, duties, and skills required.  This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and the job requirement change. 

    Basic Summary of Role: As a Senior Business Analyst 1  

    The Business Analyst at Servio Consulting plays a key role in delivering successful implementations by leading discovery sessions to gather and document business requirements. They then translate and refine those needs into clear and concise user stories. They collaborate closely with both clients and the internal team to ensure alignment throughout the project lifecycle. The business analyst is responsible for conducting user acceptance testing and performing end-user training to ensure smooth adoption of the Salesforce platform. Strong communication, organization, and problem-solving skills are essential to a successful career as a Business Analyst at Servio.  

    Essential Functions & Responsibilities: 

    • Experience Level: Senior-level, with 2-5 years of experience working in the Salesforce ecosystem, preferably with substantial experience in the education sector and Salesforce consulting.  
    • Responsibilities:  
    • Full understanding of project solution 
    • Ownership of the project "story"  
    • Facilitate Discovery sessions with clients to initiate implementation projects 
    • Run refinement sessions to validate user stories and acceptance criteria 
    • Build user stories with acceptance criteria  
    • Build QA testing plans against user stories and acceptance criteria 
    • Document business processes 
    • Support development teams' understanding of the project and step in when there are business process questions 
    • Ability to work with client and project team to document and redesign processes 
    • Perform QA activities within the environment throughout the project to identify issues, bugs and poor user experience  
    • Draft training materials 
    • Train the customer users – both end user and admin training 
    • Perform and facilitate User Acceptance Testing (UAT) 
    • Demonstrated commitment to upholding the company's Core Values in all aspects of work 
    • Ability to foster and maintain professional, respectful, and collaborative relationships with clients, colleagues, and leadership 
    • Strong interpersonal and communication skills that contribute to a positive and productive work environment 
    • Technical Skills:   
    • Strong Admin level knowledge   
    • Strong understanding of Salesforce solutions 
    • Strong knowledge of Education Cloud 
    • Strong understanding of Higher Education Advancement Operations and Processes (Preferred) 
    • Strong listening and communication skills  
    • Strong understanding of UX principles  

    Certifications:   

    • Admin required  
    • Ed Cloud required  
    • Business Analyst required  
    • 1 specialty certification required  

    Non-Essential Functions: 

    • Perform other duties and special projects as assigned by management 

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