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Senior Project Manager
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Tax Senior Manager
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Senior Product Manager
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Senior Project Manager
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Senior Project Manager
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Senior Project Manager
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Senior Project Manager
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Audit Senior Manager
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Audit Senior Manager
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Senior Regional Account Manager
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Senior Manager of Treasury Technology
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Senior Regional Account Manager
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Consulting Marketing Senior Manager
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Asurion Nashville, United States Full timeJOB DESCRIPTION Senior Manager, Global Insurance and Risk Management · The Senior Manager, Global Insurance and Risk Management, is a core member of a small team responsible for the development and administration of Asurion's global insurance/risk program. The Senior Manager w ...
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Senior Subrogation Claims Manager
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Senior Product Manager, Ecosystem
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Built Nashville, United StatesCOMPANY OVERVIEW · Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry. · By providing a centralized platform for ...
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Senior Digital Project Manager
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Senior Marketing Manager
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DeanHouston Nashville, United StatesDeanHouston, one of the largest B2B marketing agencies in the US, is currently looking to select a Senior Marketing Manager to add to our high-energy, high-impact Client Success Team. What can you expect? Demanding clients seeking game-changing marketing strategies and execution; ...
Senior Manager - Nashville, United States - Hispanic Technology Executive Council
Description
We would love for you to explore other opportunities within Asurion.Title:
Senior Manager, Program Management
Business Function:
Program Management
Location:
Nashville, TN
The Senior Manager, Program Management helps create the optimal program structure for new client engagement programs and optimizes program performance of existing engagement programs.
Engagement programs are customer interactions where Asurion experts engage with the customer to provide excellent customer service, solve their problem, and upsell an additional product.
For new client engagement programs, this individual will partner with the business development team to help create and recommend an optimal program structure.
This role will create internal financial models for client economics and Asurion economics, communicate key financial drivers, and influence internal stakeholders to drive to optimal Asurion outcomes.
This work will inform what commissions, fees, and other revenues that Asurion is paid and the long-term value creation for both the client and Asurion.
For existing client engagement programs, this individual will optimize program performance, balancing the unit economics of the individual engagements with overall program economics.
This role owns performance dashboards for these programs, holds cross-functional performance review sessions, influences business partners, and maintains a detailed understanding of program performance (e.g., what is the prioritization of products that Asurion should sell, how are Asurion experts selling, how are engagement volumes performing vs. expectation, etc.).KEY ACCOUNTABILITIES
Support Program Management efforts and initiatives for engagements where Asurion serves the customer, solves their problem, and upsells an additional product.
Assist in monthly program reviews for executive leadership around program performance, focused on engagement volumes, cost of services, rate of upsells, value creation for the partner and Asurion.
Responsible for understanding program dynamics, performance, relevant program initiatives, variance reporting, and recommended actions.Work alongside the business development, finance, and pricing teams to create optimal program structures for new clients, developing financial models to communicate key financial drivers.
Work alongside operations, finance, and product teams to create monthly program review presentations.Partner with other members of Program Management to develop common points of view on emerging trends, risks, and opportunities.
Partner with internal resources to quickly perform root-cause analyses on client escalations and provide appropriate information and path to resolution.
Establish strong cross-functional relationships with execution partners to implement improvement initiatives (sales, customer experience, cost savings, etc.)QUALIFICATIONS
5+ years of relevant professional experience
Bachelors degree in Business, Finance, Engineering, or equivalent required
Experience in management consulting, financial services, insurance, or risk management strongly preferred.
Ability to drive alignment and consensus across different parts of the organization.
Strong business acumen and communications skills needed to interface with executive management.
Experience in PowerPoint creation and storytelling.
Superior Excel, financial modeling & mathematical skills.
Demonstrated problem solver with ability to act as an analytical thought partner.
Strong critical thinking skills to form key analysis and present insights to executive leaders.
Experience applying strong problem-solving skills to complex financial/operational problems and associated integrated processes.
Experience drawing insights and recommendation from disparate data sets.
Strong quantitative and analytical skills.
Demonstrated ability to build complex reporting and analytic models needed to understand issues at a detail level and forecast impacts of change.
Strong stakeholder management & influence skills.Strong project management skills.
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