- Leading GTM strategy for the existing managed business; consists mostly of system admin for IBM Mainframe and Power Systems. Also work with other OS, networks.
- Develop and implement the strategic vision for the Managed Services business, aligning with overall organizational goals.
- Working with Regional Sales Leaders to identify opportunities.
- Identify market trends, emerging technologies, and industry best practices to ensure the continuous evolution and competitiveness of the service offerings.
- Drive operational efficiency through effective resource management, process optimization, and the implementation of industry-leading practices.
- Managing myriad metrics around managed business to create profitable, growth-focused BU; Utilization, ACV, Renewal rates, Hourly charge and COGS.
- Build and maintain strong relationships with clients, understanding their business needs, and ensuring the delivery of tailored and effective managed services.
- Act as a strategic partner for clients, offering insights, recommendations, and solutions to enhance their IT infrastructure and operations.
- Lead, mentor, and inspire a high-performance team, fostering a culture of collaboration, innovation, and continuous improvement.
- Provide guidance on professional development, training, and career growth opportunities for team members.
- Develop and manage the budget for the Managed Services division, ensuring financial goals are met while maintaining service quality.
- Implement cost-effective strategies and identify revenue-generating opportunities within the managed services portfolio.
- Stay abreast of technological advancements and evaluate their applicability to enhance the organization's managed services offerings.
- Foster a culture of innovation within the team, encouraging the adoption of new technologies and methodologies.
- P&L Leadership and proven experience in a leadership role within the IT services or managed services industry.
- Strong understanding of IT infrastructure, cloud technologies, cybersecurity, and emerging trends.
- Excellent communication and interpersonal skills with the ability to build and maintain client relationships.
- Demonstrated success in driving operational efficiency and achieving financial targets.
- Strategic thinker with the ability to translate vision into actionable plans.
- Team-oriented leader with a track record of developing and motivating high-performing teams.
- Bachelor's degree in a relevant field; advanced degree or certifications (e.g., ITIL, PMP) preferred.
- Physical environmental factors of this position include those found in typical business office environment or home office environment.
- Requires use of general office equipment and personal computer equipment.
- May be required to work irregular schedules including but not limited to as applicable: Nights, weekends, holidays, and/or on-call.
- Ability to travel. Various means of travel may be required, including auto and air travel. This position requires travel: Occasionally
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Head of Managed Services - Concord, United States - Mainline Information Systems
Description
Job Description
Job DescriptionJob Summary ***This is a remote/home office position with occasional travel required***
The Head of Managed Services plays a pivotal role in overseeing the growth, strategic direction, operational excellence, and client satisfaction within the managed services division of Mainline. This leadership position requires a seasoned professional with a strong background in IT services, a deep understanding of managed services, and the ability to drive revenues, efficiency, and customer-centric solutions. Additional responsibilities include:
Strategic Leadership:
Operational Excellence:
Client Relationship Management:
Team Leadership and Development:
Financial Management:
Technology Innovation:
Qualifications
The ideal candidate will be an exceptional leader with the following attributes: 1) a revenue minded thought leader in the managed services space, ideally with experience at a similar size company during a period of explosive growth; 2) deep understanding of the Managed Services landscape, with a proven track record and examples of growth; 3) a customer facing individual, comfortable in front of customers and communicating Mainlines value proposition; and 4) an excitement for the company's mission, comfortable and credible leading a high-growth business unit within Mainline.
Additional qualifications include:
Environmental Factors and Physical Requirements
Company Overview
Headquartered in Tallahassee, FL, Mainline is an IT solution provider serving clients across the United States and across industries. With acquired knowledge and earned trust, they offer expertise and experience to their clients at a local level, with the backing of a national, highly skilled organization. Mainline has leveraged its technical data center expertise, diverse partner network, and consultative customer-centric approach to become a leading provider of enterprise server, hybrid cloud, cyber storage, and network & security solutions.
Founded in 1989, Mainline offers over 30 years of experience to over 2500 customers. With over 400+ IT professionals and $1b in revenue, they act as an independent advisor to find the best solution for their clients' business needs and strategy. Mainline partners with best of breed solution providers and has over 1000 technical and sales certifications, including accreditation by the International Enterprise Architecture Institute (iEAi).
With an expert IT Services practice, Mainline works with their clients from the initial IT assessment and strategy development to the implementation and support of their tailored business IT solution. Mainline also offers Managed IT Services, Staff Augmentation services, and CIO Advisory services, helping clients transform core business processes for long-term success. Mainline has received accolades and awards from technology manufacturers including IBM, HPE, Dell Technologies, NetApp, Red Hat, and VMware, as well as industry awards including CIO Review Company of the Year, CRN Tech Elite 250 and Managed Service Elite 150, and Florida Trends Best Company.
In December 2023, H.I.G. Capital, a leading global alternative investment firm with ~$59b of capital under management, acquired Mainline to help further accelerate its significant growth potential through organic initiatives and acquisitions. Aaron Tolson, Managing Director at H.I.G., commented, "Mainline's technical expertise, its status as a trusted advisor for its customers, and the value it brings to its Original Equipment Manufacturer partners are unmatched in the IT industry."
For more information, please visit and
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