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    Technical Analyst - Austin, United States - META

    META
    META Austin, United States

    1 week ago

    Meta background
    Description
    Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world.

    Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.

    To apply, click "Apply to Job" online on this web page.

    Technical Analyst Responsibilities

    Develop, test and optimize automation rules in response to changes in workflow processes and product changes.
    Build features necessary for support issue classification and automation.
    Identify and advocate for improvements in existing automated solutions and automation strategy.
    Drive key performance metrics such as automation quality, volume mitigation, and operational efficiency.
    Partner with data analytics, product, and operations experts to solve problems at scale.
    Provide technical solutions in response to operational escalations, delivering the highest level of satisfaction.
    Clearly communicate the status of your work to stakeholders.

    Minimum Qualifications


    Master's degree in Computer Science, Data Analytics, Business Analytics, Information Management, or a related field and 36 months of experience in the job offered or in a data-analytics related occupation.


    Experience must include 36 months involving the following:

    • Scripting languages or functional programming, such as PHP, Python, Java, or Haskell
    • Working with quantitative data
    • SQL
    • Building relationships among multiple teams
    • Working both autonomously and collaboratively, and
    • Communicating with and influencing technical and non-technical audiences.
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