Compliance & Technical Support Representative - Landover
1 month ago

Job summary
This position reports to Lead Engineer. The Compliance & Technical Support Representative supports regulatory documentation including RoHS, REACH, TSCA,maintains accurate product records SDS files certification archives assists customers with compliance requests documentation packets audit responses ensures internal processes meet company industry standards contributes to workflow improvements SOP updates cross-department alignment.
- Tier 1-2 support troubleshoots issues via phone email ticketing systems remote tools documents technical cases resolutions patterns supports continuous improvement assists with product testing QA verification collaborates with engineering escalates complex issues.
- Knowledge of Mandarin a plus strong troubleshooting skills comfort hardware software environments familiarity regulatory compliance documentation excellent written verbal communication skills ability manage multiple tasks precision follow-through attention detail commitment accuracy customer-centric mindset solution-oriented approach.
Job description
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