Customer Service - Cerritos

About the Company · Olea Kiosks Inc. is a premier designer and manufacturer of self-service kiosks, delivering custom solutions across healthcare, hospitality, retail, and entertainment industries. With a legacy of innovation and craftsmanship, Olea combines high-quality design w ...

Job description

About the Company

Olea Kiosks Inc. is a premier designer and manufacturer of self-service kiosks, delivering custom solutions across healthcare, hospitality, retail, and entertainment industries. With a legacy of innovation and craftsmanship, Olea combines high-quality design with precision engineering to deliver powerful experiences for some of the world's most recognizable brands. Our team thrives on solving complex challenges with creativity, agility, and a customer-first mindset.

About the Role

As an Account Fulfillment Coordinator, you will be the operational engine behind our most strategic and custom programs. You'll ensure customer orders are executed with precision — from intake through delivery — by coordinating across departments, managing timelines and risks, and serving as a trusted point of contact for our customer base. This role is ideal for someone who enjoys driving outcomes, staying organized amidst complexity, and growing into broader account ownership.

What You'll Do

• Manage end-to-end order fulfillment, ensuring accuracy, timeliness, and alignment with customer specifications.
• Review job sheets, quotes, and POs to confirm order configurations and delivery requirements.
• Initiate and track order entry, production progress, and shipping schedules.
• Serve as the day-to-day liaison for Olea's customers, providing proactive updates and issue resolution.
• Monitor dependencies like customer-supplied components and ensure clarity on delivery timelines.
• Coordinate cross-functional efforts across Sales, Engineering, Procurement, Production, and Logistics.
• Identify fulfillment risks early and communicate solutions clearly and promptly.
• Support spare parts fulfillment and post-delivery follow-ups.
• Contribute to internal tools, SOP documentation, and continuous improvement initiatives.
• Support and eventually lead customer meetings and program reviews as account complexity grows.

Why This Role Matters

Our customers rely on seamless coordination to ensure their kiosks are built and delivered exactly as needed. This role ensures confidence at every stage of the process — bridging sales and operations, resolving challenges before they escalate, and upholding Olea's standard of excellence.

Why You'll Love Working at Olea

At Olea, you'll be part of a collaborative, solutions-driven team that values initiative and accountability. We're a growing company with a strong culture of craftsmanship, innovation, and customer obsession. Here, your contributions directly impact our customers' success — and your own career trajectory.

Compensation & Schedule

• Status: Full-Time, Non-Exempt
• Schedule: Monday to Friday, typically between 6:30 a.m. to 5:00 p.m.
• Location: On-site at our Cerritos, CA facility
• Starting Pay: $25 to $27 per hour

Ready to Apply?

If you're organized, proactive, and excited to grow within a high-impact customer-facing role, we'd love to hear from you. Join Olea and help deliver the future of self-service technology.

Requirements

The ideal candidate will possess the following knowledge, skills, and abilities:

• 2+ years of experience in customer fulfillment, account coordination, or similar operations roles
• Proven track record in managing complex or strategic customer accounts
• Strong organizational skills with the ability to manage multiple priorities independently
• Effective communication skills, both written and verbal
• Experience working cross-functionally in a fast-paced environment
• Familiarity with ERP systems (e.g., ABAS), project tracking tools (e.g., ), and Microsoft Office Suite
• High attention to detail, follow-through, and a sense of ownership
• Bilingual in English and Spanish is a plus

Benefits

At Olea Kiosks, we believe that taking care of our team is just as important as taking care of our customers. When you join us, here's what you can look forward to:

• Competitive Pay — Starting at $25/hour.
• Health Benefits — Medical, dental, and vision plans to keep you (and your family) healthy and happy.
• Supplementary Benefits - Life, critical illness, hospitalization, accident, cancer, and pet insurance.
• 401(k) Retirement Plan — Start planning for your future with our company-sponsored 401(k) program.
• Paid Time Off — Vacation days, sick time, and holidays to help you recharge and enjoy life outside of work.
• Supportive Team Environment — We're a family-owned company, and genuinely care about our employees and their families.
• Opportunities to Grow — We love seeing our team members learn new skills, take on new challenges, and advance their careers.
• Great Culture — We take our work seriously, but not ourselves. Expect lots of collaboration, plenty of laughs, and zero stuffy corporate nonsense.