Operations Coordinator - New York, United States - Birdy Grey

Description

THE OPPORTUNITY:
Operations Coordinator


REPORTS TO:
Operations Manager


LOCATION:
US, Hybrid

We are looking for a motivated Operations Coordinator to join our Operations team.

This role will report to our Operations Manager and help maintain data integrity and order processing across all platforms, including Shopify and the ERP system.

This role will be responsible for day-to-day order management for D2C, as well as assisting the Senior Operations Associate & Operations Associates with any inbound, outbound, and inventory projects.

This role will work cross-functionally with Customer Experience, Production, Merchandising and Planning, Marketing, Public Relations, and E-commerce teams, along with our 3PL team.

SCOPE OF RESPONSIBILITIES
Responsible for day-to-day order management, escalations, and troubleshooting of D2C orders. Including but not limited to monitoring order exceptions, managing customer preorder SLA, and system transmissions

Support the Operations team with managing accurate system data, such as new item creation, SKU maintenance, SKU updates, and other miscellaneous system clean-up

Work closely with the Customer Experience team on Operations issues and act as the first internal point of contact, escalating accordingly when necessary

Work with the 3PL & Customer Experience team on flagging order escalations & prioritization

Responsible for all internal sample order processing

Assist the Public Relations team with troubleshooting influencer orders

Ensure information regarding in-stock and pending inventory is up to date and communicated to both internal and external stakeholders

Assist the Operations team in monitoring various performance analyses for outbound and inbound shipments, and other related projects


THE RIGHT CANDIDATE:
QUALIFICATIONS &


PERSONAL ATTRIBUTES

EDUCATION:
Bachelor's degree required

EXPERIENCE /


REQUIREMENTS:
0-1 years of operations experience in e-commerce, apparel, or consumer goods

Strong interest in learning about operations & apparel business

Strong Excel/Google Sheets experience

Ability to work with large volumes of data

Problem solver attitude

Quick learner, loves diving into new subject matters, and able to quickly understand how various business functions work together to achieve objectives

Ability to work in a demanding, fast-paced environment, with a strong attention to detail

Hardworking and willing to roll sleeves up - no job is too big or too small

Resourceful and scrappy - can figure out solutions to novel problems independently

Proactive problem solver, able to troubleshoot and escalate issues effectively


NICE TO HAVES
Familiarity with Operations/Customer Experience practices is a strong plus

Familiarity with Shopify and/or ERP

Experience working with 3PL warehouse

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