- High school diploma or GED certificate preferred and/or equivalent work experience.
- At least one-year guest service experience in hospitality environment or equivalent experience required.
- Working knowledge of computer systems to include Outlook, Microsoft products and other industry related systems.
- Previous experience in accounting roles desired.
- Alcohol awareness certification required.
- Long hours sometimes required, including nights and weekends.
- Light work-Exerting up to 20 pounds of force occasional and/or 10 pounds frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand for long periods of time.
- Must be able to work with alone with little or no supervision during the 3rd shift.
- Must be able to convey information and ideas clearly, both oral and written.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must have the ability to work in a fast paced environment.
- Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic function.
- Approach all encounters with guests and team members in a friendly, service-oriented manner.
- Regular attendance is required in compliance with DHM standards, as required by scheduling, which will vary
- according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes proper dress and a correct nametag when working.
- Comply at all times with DHM standards and regulations to encourage safe and efficient hotel operations.
- Balance and audit for accuracy all room revenue, food and beverage revenue and telephone/internet revenue; assist in the preparation of all reports relevant to daily revenues.
- Balance and audit for accuracy all room and tax charges, cashier's reports and guest and house accounts.
- Complete and transmittal of daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
- Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
- Perform all Guest Service Agent functions as required; assist in booking room reservations; in answering hotel phone calls and notifying guests of messages; facilitate proper security of department keys.
- Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
- Maintain key control for end of shirt of all departments.
- Deliver all guest folios to correct rooms by 4am for early departure guests.
- Determine the correct cash figure based on reports minus corrections and adding machine tape.
- Verify that all food and beverage figures have been accounted for by cash, charge or corrections.
- Prepare sales summary and distribute on front office system.
- Ensure security of all departments upon end of shift and note any irregularities in logbook.
- Post all late charges and all guest check corrections to guest folios for express checkouts.
- Post all room and tax to all active guest accounts.
- Run all computer reports necessary to complete gross revenue report worksheets in a timely manner.
- Complete the gross revenue report in a timely manner so that management can properly prepare for daily meetings.
- Organize the front office area by 6:30 a.m. so that the A.M. front office staff can properly prepare for their shift.
- Fulfill Manager on Duty shifts.
- Perform other duties as requested by management.
- Attend meetings/training as required by management.
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Description
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Position Responsibilities and Qualifications:
Education & Experience:
