Jobs
>
Norfolk

    Software Technical Support Engineer - Norfolk, United States - IPConfigure Inc.

    IPConfigure Inc.
    IPConfigure Inc. Norfolk, United States

    4 weeks ago

    Default job background
    Description
    Job Title: Software Technical Support Engineer

    Department: Support

    Position: Exempt, Full-Time

    Job Summary

    IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations. The position is responsible solving the most challenging enterprise video management issues. You will work with other engineers to debug, troubleshoot, write scripts, and create solutions. You will document solutions and work with product groups to improve IPConfigure products. You will build and configure servers running IPConfigure software. The ideal candidate will work in person in the Norfolk, Virginia office.

    Duties/Responsibilities

    • Communicate technically complex information with IPConfigure's customers via telephone, written correspondence, and electronic services
    • Analyze customers' problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved
    • Continually learn technologies and develop deep expertise in IPConfigure products. Apply that knowledge to real-world customer problems
    • Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training
    • Identify and report both software bugs and customer suggestions

    Additional Responsibilities

    • Build servers that customers have ordered and install required software
    • Cycle new cameras through the lab for testing
    • Install network switches and run cables
    • Visit customer sites and troubleshoot issues if remote access is not available
    • Limited travel may be required to support company events

    Requirements

    • Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively
    • Self-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution
    • Networking background
    • Experience with Linux OR Windows system administration
    • Ability to build and troubleshoot servers
    • Customer support experience with over the phone and face to face communication
    • Debugging, troubleshooting skills are required
    • Strong problem solving skills are essential
    • Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired
    • Experience with Javascript, IIS, SQL Server, Active Directory, and Linux command line interfaces is a plus
    • Abide by all policies, rules and regulations of the company including applicable safety rules, regulations and procedures
    • All associates will perform duties as requested by management

    Education

    • Minimum of two-year degree in IT, CS, EE, or equivalent

    Bonus Experience

    • Helpdesk experience
    • Cloud or hosted infrastructure experience
    • Ability to write scripts for automation
    • Experience with RESTful Web APIs

    Benefits

    • Industry competitive salaries based on experience
    • Generous PTO and Work From Home Policy
    • Health, Vision, Dental, and Life insurance policies
    • Flexible Spending Account and Health Saving Account
    • 401K with company match

    IPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.
  • Valkyrie Enterprises

    Elevators Engineering Technician Support

    3 days ago

    Valkyrie Enterprises Norfolk, United States

    **Elevators Engineering Technician Support** · **_Contingent upon Contract Award _** · **Purpose**: · - Valkyrie Enterprises has need for an **Elevators Engineering Technician Support **who will be key in providing technical support to MARMC C250. · - **Located in Norfolk, VA** · ...

  • Valkyrie Enterprises

    Electrical Engineering Technician Support

    3 days ago

    Valkyrie Enterprises Norfolk, United States

    **Electrical Engineering Technician Support · - Auxiliaries & Pollution Abatement** · **_Contingent upon Contract Award _** · **Purpose**: · - Valkyrie Enterprises has need for an **Engineering Technician Support **(Electrical)** who will be key in providing technical support to ...

  • Valkyrie Enterprises

    Mechanical Engineering Technician Support

    3 days ago

    Valkyrie Enterprises Norfolk, United States

    **Mechanical Engineering Technician Support - Auxiliaries & Pollution Abatement** · **_Contingent upon Contract Award _** · **Purpose**: · - Valkyrie Enterprises has need for an **Engineering Technician Support **(Mechanical)** who will be key in providing technical support to MA ...

  • Valkyrie Enterprises

    Deck Machinery-engineering Technician Support

    3 days ago

    Valkyrie Enterprises Norfolk, United States

    **Deck Machinery-Engineering Technician Support Electrical** · **_Contingent upon Contract Award _** · **Purpose**: · - Valkyrie Enterprises has need for a **Deck Machinery-Engineering Technician Support Electrical **who will be key in providing technical support to MARMC C250. · ...

  • Valkyrie Enterprises

    Deck Machinery-engineering Technician Support

    3 days ago

    Valkyrie Enterprises Norfolk, United States

    **Deck Machinery-Engineering Technician Support Mechanical** · **_Contingent upon Contract Award _** · **Purpose**: · - Valkyrie Enterprises has need for a **Deck Machinery-Engineering Technician Support **who will be key in providing technical support to MARMC C250. · - **Locate ...

  • Valkyrie Enterprises

    Mechanical Ac&r Engineering Technician Support

    3 days ago

    Valkyrie Enterprises Norfolk, United States

    **Mechanical AC&R Engineering Technician Support** · **_Contingent upon Contract Award _** · **Purpose**: · - Valkyrie Enterprises has need for a **Mechanical AC&R Engineering Technician Support **who will be key in providing technical support to MARMC C250. · - **Located in Norf ...

  • Valkyrie Enterprises

    Electrical Ac&r Engineering Technician Support

    3 days ago

    Valkyrie Enterprises Norfolk, United States

    **Electrical AC&R Engineering Technician Support** · **_Contingent upon Contract Award _** · **Purpose**: · - Valkyrie Enterprises has need for an **Electrical AC&R Engineering Technician Support **who will be key in providing technical support to MARMC C250. · - **Located in Nor ...

  • Premier Group Recruitment

    Support Engineer

    4 weeks ago

    Premier Group Recruitment Norfolk, United States

    Job Description · Job Description · Contract Role (through 2024) · No C2C / Secret Clearance Required · The Opportunity : · We are seeking a highly skilled Support Engineer on behalf of our client. · Responsibilities will include: · Executing assigned work orders, often un ...

  • Premier Group Recruitment

    Support Engineer

    3 weeks ago

    Premier Group Recruitment Norfolk, United States

    Job Description · Job Description · Contract Role (through 2024) · No C2C / Secret Clearance Required · The Opportunity : · We are seeking a highly skilled Support Engineer on behalf of our Norfolk, VA based client. · Responsibilities will include: · Execute assigned work ...

  • Premier Group Recruitment

    Support Engineer

    3 weeks ago

    Premier Group Recruitment Norfolk, United States

    Job Description · Job DescriptionContract Role (through 2024) · No C2C / Secret Clearance Required · The Opportunity: · We are seeking a highly skilled Support Engineer on behalf of our Norfolk, VA based client. · Responsibilities will include: · Execute assigned work orders, oft ...

  • TEC Partners LLP

    Technical Support Engineer

    5 days ago

    TEC Partners LLP Norfolk, United States

    On behalf of our client, we are seeking an IT professional to act as the sole IT Support at their Norfolk site, supporting roughly 80 end users. This is an excellent opportunity for someone looking to progress from Service Desk or an existing internal IT Support role. · This is ...

  • Valkyrie Enterprises

    Elevators Engineering Technician Support

    1 week ago

    Valkyrie Enterprises Norfolk, United States

    Position: Elevators Engineering Technician Support (Job ID:3341) Location: Norfolk, VA · Job Id: 3341 # of Openings: 1 · Elevators Engineering Technician Support · Contingent upon Contract Award · Purpose: · * Valkyrie Enterprises has need for an Elevators Engineering Technician ...

  • Valkyrie Enterprises

    Mechanical Engineering Technician Support

    1 week ago

    Valkyrie Enterprises Norfolk, United States

    Position: Mechanical Engineering Technician Support - Auxiliaries & Pollution Abatement (Job ID:3337) Location: Norfolk, VA · Job Id: 3337 # of Openings: 2 · Mechanical Engineering Technician Support - Auxiliaries & Pollution Abatement · Contingent upon Contract Award · Purpose: ...

  • IPConfigure Inc.

    Software Technical Support Engineer

    2 weeks ago

    IPConfigure Inc. Norfolk, United States

    Job Title: Software Technical Support Engineer · Department: Support · Position: Exempt, Full-Time · Job Summary · IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team work directly with integrators and customers ranging from small ...

  • IPConfigure Inc

    Software Technical Support Engineer

    4 days ago

    IPConfigure Inc Norfolk, United States

    Job Title: Software Technical Support Engineer · Department: Support · Position: Exempt, Full-Time · Job Summary · IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team work directly with integrators and customers ranging from sm ...

  • Rationalz Pty Ltd

    Transport Network Support Engineer

    3 weeks ago

    Rationalz Pty Ltd Norfolk, United States

    Job Description · Job DescriptionWe are ungently hiring for one of Direct client in VA, OK, CA - United StatesTotal Positions - 6Norflok, VA - 2Oklahoma City, OK - 2San Diego, CA - 2Access Transport Tech II Resource Qualifications · General Responsibilities · The Access Transport ...

  • Valkyrie Enterprises

    Electrical Engineering Technician Support- Auxiliaries

    1 week ago

    Valkyrie Enterprises Norfolk, United States

    Position: Electrical Engineering Technician Support- Auxiliaries & Pollution Abatement (Job ID:3338) Location: Norfolk, VA · Job Id: 3338 # of Openings: 2 · Electrical Engineering Technician Support- Auxiliaries & Pollution Abatement · Contingent upon Contract Award · Purpose: · ...

  • Falconwood, Inc.

    Business Systems Analyst

    2 weeks ago

    Falconwood, Inc. Norfolk, United States

    Overview: · The Systems Engineer to support the Navy Enterprise Business Solutions program office. The Systems Engineer will provide support to APM-Es for systems engineering (SE) planning, integration of engineering management and technical processes across Program Office teams, ...

  • Koam Engineering Systems

    Logistician Ii

    2 weeks ago

    Koam Engineering Systems Norfolk, United States

    **Koam Engineering Systems, Inc. (KES Inc.) is an employee owned small business specializing in technology innovation and systems integration by combining innovative products and reliable engineering services. Headquartered in San Diego, California and with offices in Gig Harbor, ...

  • Actalent

    Medical Assistant

    3 weeks ago

    Actalent Norfolk, United States Full time

    Description: · Provides safe and effective delivery of uncomplicated clinical services and tasks under the direction and continuous supervision of a licensed health care provider. · Provides appropriate clinical and non-clinical information to facilitate visit process. · Maintai ...