Call Center Patient Services Representative - Skokie, United States - Webster Dental Management

Description

Webster Dental Care has delivered the highest level of patient service for over 46 years.

Headquartered on the Northwest Side of Chicago (Edison Park), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators.

At Webster Dental Care, we pursue excellence through continuing education, personal and team growth, and mastering leading-edge technologyPosition: Patient Services Representative (PSR)

ORG Type:

AdministrativeReports to: Practice ManagerFLSA Status: Non-ExemptDate: January 2023Core Competencies Exceptional personal and professional customer service Effective communication and interpersonal skills Accurate attention to detail and organizationRoles and ResponsibilitiesThe call center PSR will consistently demonstrate exemplary customer service when assisting patients and guests personally and professionally.

Responsible for welcoming patients, performing service driven check-in/check-out procedures maintaining highest attention to patient privacy.

Our ideal candidate is highly energetic, motivated and enjoys working with people and the public We need call center support as we manage a high volume of Dental office incoming calls.

As a critical part of our team and patient experience, you will be responsible for the following:
Duties include, but are not limited to:Answer phones with enthusiasm and excitementBe accommodating and book our patients for their appointments or assist in answering any questions they haveDirect clinical calls to the patient's doctorWork with Practice Managers and office teams to provide an exceptional patient experienceAssist with insurance verifications and breakdowns for new and existing patientsProvide a stellar patient experienceRequirementsNeeded Skills/

Qualities Attributes:

A core values fit: We live by our core values of humility, people focused, team oriented, pursuit of excellence and committed, reliable and professional.

Polite and upbeat personalityDental experience a major plusSTRONG attention to detailFamiliarity with Dentrix/RevenuewellTechnology savvyAbility to multitask and handle multiple incoming callsFollow up- when you say you're going to call someone back, you really doAbility to self manage and be self motivated- while you will work in an office among one of our dental teams, you'll need to make sure you can fulfill tasks to completion with minimal supervisionIf this sounds like you, we want to hear from you Required Qualifications and Skills H.S.

Diploma or Equivalent Exceptional customer service skills and phone etiquette, including the ability to use independent thinking, sound judgment and creativity when resolving patient issues Strong computer skills Highly organized with excellent communication skills (both written and oral) Willing to serve the Practice with a flexible schedulePreferred Qualifications and Skills Previous experience in a dental/healthcare setting Working knowledge of medical terminologyWork EnvironmentWork will be completed at a dental practice