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    Senior Customer Engineer-East Coast - Atlanta, United States - Ditto

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    Description
    We are looking for a Customer Engineer that will help our Fortune 500 clients integrate Ditto.

    You will work closely with highly skilled engineers and developers, encounter many different kinds of problems, recognize patterns, provide product feedback, contribute to documentation, shape processes, and help guide the evolution of the Ditto product itself.

    Most importantly, you will help our customers launch and run all manner of mobile applications using Ditto.

    Our current customers are high profile companies and traditionally need face-to-face meetings to fully understand our product.

    As a Senior Customer Engineer you will:

    Help Ditto users solve complex issues with their mobile solutions, e.g., resolving questions on SDKs, architecture, performance, scaling and everything in between

    Be the expert on best practices for developing mobile applications using Ditto at scale

    Mentor engineers on Ditto best practices

    Advocate for customers' needs, working with the engineering and product teams to debug and reproduce problem reports from Ditto users and escalate problems to include other team members as needed

    Recognize patterns and effectively categorize and create links between related issues and projects

    On call rotation, one weekend a month (during working hours)


    You will be expected to travel occasionally to meet developers in person and help them build applications with Ditto (once a quarter).


    What you'll need:
    Genuine desire to help people succeed with our technology

    Ability to rapidly learn a wide variety of new technical skills

    Software development background in multiple languages: Swift, Objective-C, Java, Kotlin, Typescript, React Native, C#

    Engage with our customers for their success with Ditto by solving their challenging technical problems, applying advanced diagnostic and troubleshooting skills

    Excellent communication skills in English, both written and verbal, are critical as you will be working with developers very diverse backgrounds, as well as with a highly technical engineering team

    Read and understand stack traces

    Compose feature requests and bug reports for the Ditto SDK

    Comfortably navigate through macOS systems using a shell

    Write simple reproduction scripts


    Nice to Haves:
    Experience building libraries/frameworks/SDKs for iOS or Android platforms

    Experience contributing to open source projects

    Bachelor's degree or equivalent

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