Bilingual Customer Service - Bellevue - Universal Language Service Inc

    Universal Language Service Inc
    Description

    Position:
    Bilingual Customer Service & Language Specialist (Chuukese) (W-2 Employee)

    Location:
    Onsite, Bellevue, WA

    Schedule:
    Monday-Friday, 8:00 AM - 5:00 PM (PST) or 8:30 AM - 5:30 PM (PST)

    Employment Type:
    Full-time, W-2


    Languages Needed:

    • Chuukese

    About the Role:
    Universal Language Service, Inc. is seeking a dedicated and professional Bilingual Customer Service & Language Specialist (Chuukese) join our team. This dual-role position combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with administrative responsibilities. The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining accuracy and professionalism. A full benefits package is available, including medical insurance.

    Key Responsibilities:
    Interpretation & Customer Support

    • Deliver real-time OPI/VRI interpretation services in Chuukese and English
    • Assist interpreters with completing and updating profiles and documentation
    • Follow up with interpreters to ensure records are current and compliant
    • Maintain clear and professional communication with interpreters and internal teams
    • Handle sensitive information with confidentiality and accuracy
    • Coordinate interpreter assignments, efficiently manage schedules, and ensure accurate and timely fulfillment of client requests
    • Maintain interpreter account records, updating information related to assignments, availability, and billing accurately
    • Proactively troubleshoot scheduling issues, providing timely and effective solutions


    Requirements:


    • Strong bilingual proficiency in English and Chuukese
    • Excellent communication, organization, and customer service skills
    • Strong attention to detail and ability to manage administrative documentation
    • Ability to work full-time, on-site (Monday-Friday, 8:00 AM-5:00 PM PST or 8:30 AM-5:30 PM PST)
    • Prior interpretation experience preferred
    • Medical DSHS or national interpreter certification/qualification (e.g. NBCMI, CCHI, Other) is a plus (support provided for those seeking DSHS Medical recognition)

    Education & Professional Background:

    • Bachelor's degree in Linguistics, Human Resources, or related field preferred (or equivalent experience)
    • Minimum of 2 years of relevant experience in customer service, scheduling, recruiting, onboarding, interpretation, or translation
    Work Environment & Screening

    Requirements:


    • This is a full-time, on-site position based at our Bellevue, WA corporate office
    • Remote work is not permitted
    • Candidates must pass a full-panel drug and alcohol screening and a national criminal background check

    Compensation:

    • Up to $25 per hour, depending on qualifications and relevant experience
    • Full benefits package available, including medical insurance
    Join our team and contribute to delivering exceptional language services to our diverse clientele.

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