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Irwindale

    Admin/Clerical - Contact Center Representative III Contact Center Representative III - Irwindale, United States - Hire Talent

    Hire Talent
    Hire Talent Irwindale, United States

    3 weeks ago

    Default job background
    Description

    Job Description:

    Position Overview:

    nswers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.

    Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature.

    Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products.

    Scheduler will work in the Rivergrade office via cubicle to support Access established scheduling needs via WQ. Will make Outbound calls, cancel, reschedule, and schedule new appointments based on incoming requests.


    Minimum Qualifications and Experience:
    5-10 years of experience in customer service. Experience in healthcare strongly preferred. Experience with EPIC strongly preferred.


    Location :
    100% onsite, Employee Health Clearance required for all hires.


    Schedule:
    Monday-Friday


    Hours:
    9:30a-6:00p PST

    Full Time conversion possibility?
    Yes, possibly.


    Interview Type:
    Teams

    Position Comments:
    Hiring team is not interested in reviewing candidates previously submitted to Request 1859 or 1864.
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