- Service writing and approval: Manage all repair quotes and assure successful, timely delivery. Notify the dispatcher of approved work. Order needed parts for a repair quote. Notify the technician when the parts have been ordered. When delivering quotes to customers, notify them of all open quotes for the same property.
- Issue truck stock purchase orders and complete associated data entry.
- Offer complete customer service to both internal and external customers.
- Invoice service auto-billings.
- Back up to all service dispatch duties
- Attend weekly meetings to delegate resources
- Renew and cancel contracts following processes in place to ensure that all aspects of cancellation are captured.
- Generate monthly PM work orders. Predict work orders in order to allow the service department to order parts.
- Report on conditions that are affecting customer satisfaction to the Service Operations Manager.
- Implement and maintain procedures with specific current needs to integrate both software and personnel of HVAC/R.
- Confirm profit margins and notify management of low margins.
- Facilitate project hand-offs between service and projects for estimating. This will mean doing the necessary research when forwarding change-out information to engineering and estimating so they have everything they need
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Commercial HVAC/R Service Administrator/Writer - Auburn, United States - Performance Mechanical Group
Description
Job Description
Job DescriptionPerformance Mechanical Group, one of the premier mechanical HVAC contractors in the Puget Sound area, is looking for a Commercial HVAC/R Service Administrator/Writer to join our team
Job Title: Commercial HVAC/R Service Administrator/Writer
Location: Kent, WA
Pay: $25-$32 /hr (DOE)
Schedule: Monday - Friday, 7:30 AM - 4:30 PM, with overtime as needed.
Benefits: Comprehensive Medical, Dental, Vision, and life insurance. and 401K with generous employer match.
Extras: Paid vacations- up to 2 weeks/year, holidays, and sick leave. Employee assistance program and certified training.
Position Type: Full-time
Commercial HVAC/R Service Administrator/Writer Position Summary:
The Commercial HVAC/R Service Administrator/Writer will coordinate the administrative activities of the service division. This would include contract management, training with dispatchers, and billing.
Essential Job Functions: