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    Commercial HVAC/R Service Administrator/Writer - Auburn, United States - Performance Mechanical Group

    Performance Mechanical Group
    Performance Mechanical Group Auburn, United States

    4 weeks ago

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    Description

    Job Description

    Job Description

    Performance Mechanical Group, one of the premier mechanical HVAC contractors in the Puget Sound area, is looking for a Commercial HVAC/R Service Administrator/Writer to join our team

    Job Title: Commercial HVAC/R Service Administrator/Writer
    Location: Kent, WA
    Pay: $25-$32 /hr (DOE)
    Schedule: Monday - Friday, 7:30 AM - 4:30 PM, with overtime as needed.
    Benefits: Comprehensive Medical, Dental, Vision, and life insurance. and 401K with generous employer match.
    Extras: Paid vacations- up to 2 weeks/year, holidays, and sick leave. Employee assistance program and certified training.
    Position Type: Full-time

    Commercial HVAC/R Service Administrator/Writer Position Summary:
    The Commercial HVAC/R Service Administrator/Writer will coordinate the administrative activities of the service division. This would include contract management, training with dispatchers, and billing.

    Essential Job Functions:

    • Service writing and approval: Manage all repair quotes and assure successful, timely delivery. Notify the dispatcher of approved work. Order needed parts for a repair quote. Notify the technician when the parts have been ordered. When delivering quotes to customers, notify them of all open quotes for the same property.
    • Issue truck stock purchase orders and complete associated data entry.
    • Offer complete customer service to both internal and external customers.
    • Invoice service auto-billings.
    • Back up to all service dispatch duties
    • Attend weekly meetings to delegate resources
    • Renew and cancel contracts following processes in place to ensure that all aspects of cancellation are captured.
    • Generate monthly PM work orders. Predict work orders in order to allow the service department to order parts.
    • Report on conditions that are affecting customer satisfaction to the Service Operations Manager.
    • Implement and maintain procedures with specific current needs to integrate both software and personnel of HVAC/R.
    • Confirm profit margins and notify management of low margins.
    • Facilitate project hand-offs between service and projects for estimating. This will mean doing the necessary research when forwarding change-out information to engineering and estimating so they have everything they need

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