posting - msr - Buffalo

Job summary

The Member Service Representative is responsible for delivering exceptional customer service to members, guests, and program participants at YMCA Buffalo Niagara.

Responsibilities

• Greet members, guests, and program participants in a friendly and professional manner.
• Provide accurate information about YMCA programs, services schedules membership options address member inquiries concerns feedback promptly effectively maintain up-to-date records accurately process membership applications registrations payments generate distribute membership cards materials as needed enforce policies guidelines consistently respectfully respond emergencies assist safety protocols required collaborate departments ensure seamless operations member satisfaction attend training sessions events assigned additional duties as required perform other duties as assigned high school diploma equivalent preferred previous customer experience desirable strong interpersonal communication skills proficiency computers office software unfamiliarity with systems plus ability handle tasks fast-paced environment commitment providing exceptional service promoting mission values

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Job description

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