- Process loan payoffs
- Perform general payment processing
- Work with a payment processing vendor in handling a wide variety of payment types
- Coordinate title/lien releases
- Initiate refund issuance
- Process and review loan flat cancellations
- Process and review net trades/contract proceeds
- Processing ancillary product refunds
- Assist with bank deposits
- Reconciliation of payment applications/files
- Complete account maintenance of loans including debits and credits
- Review account payments for accuracy, identification of potential discrepancies, and escalate as needed
- Handling of incoming mail, including payments and other documents
- Review loan documentation and application information
- Navigate multiple internal systems and platforms to investigate and identify loan payment information
- Review return payments and provide necessary account maintenance and documentation
- Process high-volume requests from multiple departments and responding to inquiries
- Payment corrections such as fee modifications, interest corrections, and reversals
- Assist with customer information corrections such as addresses, collateral information, and others
- Occasional phone calls to dealers, banks, and other partners may be needed
- Comply with all federal and state-specific laws and regulations
- 1-5 years of experience in an administrative, accounting, or lending oriented role (or college equivalent)
- Experience and understanding of deposit operations and accounting functions including Lockbox is a plus
- Experience with customer monetary processing (Preferably within loan services/finance)
- Proficient in Microsoft Office Suite (Word and Excel) and or Google Workspace i.e., G-Suite (Docs & Sheets)
- Ability to master web-based loan servicing systems of record
- Experience with LoanPro is a plus (training provided)
- Robust Health Care Plans (Medical, Dental & Vision)
- Up to 20 Days PTO (Accrued)
- Generous Parental Leave
- Retirement Plan (401k with Company Match).
- Educational Assistance/Tuition Reimbursement up to $3K/year
- Powersports Safety Benefit
- Gympass Wellness Benefit
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Loan Servicing Specialist II - Irving, United States - OCTANE
Description
Octane is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, OPE and Auto's - fast, easy, and accessible.
Octane adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, including Cycle World and UTV Driver, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing.
Founded in 2014, our Company employs 550+ employees and over 30 OEM and 4,000 dealer partners.
This is a servicing-focused opportunity that is essential in the successful facilitation and execution of daily monetary operations. The ideal candidate has outstanding attention to detail, with exceptional research skills, and the ability to handle multiple tasks simultaneously. In this role you will collaborate with colleagues, liaise with other departments, and work closely with your team towards a common goal.
Responsibilities:
Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.
