Customer Service Representative - Los Angeles, United States - Sunrise Brands

Description

Sunrise Brands

is seeking a Customer service Agent for our FAST-PACED Call Center. Must PROVIDE EXCELLENT CUSTOMER SERVICE AND SALES SUPPORT VIA PHONE, EMAIL, and CRM System.

Are you looking to take your career to the next level? Would you be interested in working for an established, recognized and well known multinational apparel conglomerate? This position offers full-time benefits , including health, dental, vision, PTO, holidays and 401K.

If this sounds like the opportunity that you've been looking for, apply today


ABOUT SUNRISE BRANDS
Sunrise Brands

has leveraged three decades of uncontested denim preeminence into becoming the most dynamic diversified apparel company in the United States.

Today, while Sunrise Brands remains a denim powerhouse, our product mix includes casual bottoms, knits, sweaters, sportswear, outerwear, bags and other lifestyle accessories.

As case studies in ingenuity and uniqueness, each of our 11 divisions serve a specific market with skillful thinking and accurate execution.

What every branded and private label company in our portfolio has in common is its ability to thrive in its own market positioning, aided by its own product R&D, but backed by the financial, manufacturing and retail channel muscle of Sunrise.

WORKING AT SUNRISE
Central to the success of our Company are the collective efforts of each and every employee. We value the diversity of our workforce and continuously look for passionate people to join our teams. As we expand our business portfolio, we further widen our search for the best industry talent. The Sunrise Brands Group offers an array of career opportunities


DUTIES/RESPONSIBILITIES:
Help process and follow up with customer orders
Develop new and maintain existing relationships with customers
Team player with strong interpersonal skills who can communicate and work alongside design, production, and shipping dept, to drive continuous sales growth
Ability to problem solve, to diffuse situations quickly and efficiently
Detail oriented, highly organized, ability to prioritize and handle multiple tasks
A fast learner/ go-getter that knows how to follow directions and take initiative
Must keep up to date on fashion trends and apparel industry news
Will utilize merchantly, aircall, adp and AS400 – document any issues, analyze sales and call center abandon rates for continuous improvement
Special assignments/projects - are to be completed as designated by a leader within a set time frame.


QUALIFICATIONS:
High school diploma or equivalent
1-3 years in a call center /phone customer service environment
Professional email and phone etiquette required
Knowledge of wholesale apparel industry is preferred but not required
Knowledge of customer service practice and principles
Excellent data entry and typing skills
Superior listening, verbal and written communication skills
Ability to handle stressful situations appropriately
Proficient in MS office (word, excel, PowerPoint etc.)

Work Location and Schedule

This job will require that you work form our office in Downtown Los Angeles, CA, weekdays during normal business hours.

Work From Home:
Mondays and Fridays.

Work in Office :
Tuesday-Thursday.

How to Apply
If you think this job is a fit for what you are looking for, then applying is a snap. Just follow the instructions on this page by submitting your resume, preferably in PDF format. Good Luck

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