CareLink Dispatcher - Greensboro, United States - Cone Health Employee Health & Wellness

Description

Overview


Talent Pool:
Clerical/Admin

Responsibilities

Demonstrates the ability to effectively utilize various communications devices in various situations such as Computers, pagers, voice communications devices (Two-Way Radios) and situations such as Computers, pagers, voice communications devices (Two-Way Radios) and telecommunications systems (Phone Systems).

Demonstrates clear and coherent communication skills with all persons throughout the secondary market and within the health system. Maintain ongoing communication with all transport units throughout the entire transport process.

Performs data entry for patient referrals, physician consults, unit response times and other data collection and incorporates this information to improve the referral and dispatch process.

Demonstrates the ability to receive, appropriately triage, and facilitate all incoming communications in an efficient manner. The communicator notifies the Charge Nurse of potential problems, real situations and delays of patient transport.

Maintains accurate and complete follow-up information with referring and receiving physicians and facilities.

Ensures completion of all patient charge information generated by CareLink and coordinates its timely entry into the billing interface.

Contribute to the unit's departmental annual objectives as defined by the Director each year.

Performs other duties and responsibilities as assigned.

Qualifications

EDUCATION: High School Diploma or equivalent, Required

Required:
Medical terminology course completion or equivalent experience
with medical terminology required.

EXPERIENCE: 1 year office support experience required, 2 years preferred
Previous experience with Microsoft Windows? based computer
applications preferred.
2 years previous telecommunications experience preferred in a 911
Center or equivalent Public Safety Dispatch Center.

LICENSURE/CERTIFICATION/REGISTRY/LISTING: REQUIRED

BLS (CPR)-American Red Cross or AHA Healthcare Provider

PREFERRED
North Carolina Medical Responder preferred.
EMT or EMD certifications preferred.
APCO Basic Telecommunicator certifications Preferred.
Public Safety experience preferred. (Police, Fire , EMS or 911
Center)