- At least six (6) months of previous guest service experience required, preferably front of house food and beverage in an upscale hotel/resort/restaurant setting.
- Demonstrated commitment to delivery of world class internal/external guest service.
- Excellent interpersonal and communication skills; conveys information clearly, concisely, active listener; superb telephone etiquette; fluency in English, knowledge of other language(s) helpful.
- Proactive, exercises good judgment; keen attention to detail with focus on quality and service.
- Strong organizational skills; prioritizes work, multi-tasks, and adapts as required.
- Ability to learn quickly Biltmore's history, products/services, systems, and protocols; solid math skills; familiarity with MICROS or other POS systems helpful.
- Answer Room Service phone within 3 rings, using correct salutations and telephone
- Take guests' food and beverage orders, utilizing suggestive selling techniques.
- Use guest name whenever possible.
- Ensure accuracy of guest name and room number of each order for delivery.
- Accurately quote guest estimated time of delivery; monitor status of order and
- Input order into system, distribute to servers and ensure transmission of food orders is
- Ensure timely set up and delivery of orders.
- Communicate with Lobby Bar to coordinate timely pick-up/delivery of food orders.
- Organize, document and track pick up of dirty trays and tables; direct staff as required
- Organize and distribute all amenity orders to appropriate culinary and room service
- Organize, input and distribute advance orders and door knob menu orders according
- Exert physical effort in transporting 25 pounds
- Endure various physical movements throughout the work areas.
- Remain in stationary position throughout work shift.
- Satisfactorily communicate with guests, management and co-workers to their
- Must be at least 21 years old.
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Inn Room Service Coordinator - Asheville, United States - Biltmore Company
Description
Job Description
Room Service Coordinators courteously and efficiently answer Room Service phones, take and input guests' orders; ensure receipt of orders by Servers and settle checks in the P.O.S.
system according to Inn specifications; and process payment of all checks in accordance with Accounting requirements and maintain accountability for all financial transactions.
Coordinators help provide a world class experience for guests utilizing the Inn on Biltmore Estate's in-room dining services, and will offer additional assistance and support for leadership, the department, and the company as required.
Schedule can vary depending on business needs. Weekend availability required.Requirements:
Physical Requirements:
